14TroubleshootingFor ApplicationSensor does notwork.Exported passport can help you if you need toreplace the sensor.· Log on to Windows as an Administrator.You can always access the computer by using yourWindows log on password. In convenient mode,any user can access the computer by using yourWindows log on password.· To access “File Safe”, “Personal Safe”“File Safe” can be always accessed by using the“File Safe” backup password.“Personal Safe” can be always accessed by usingthe “Personal Safe” backup password.· Other functionsReplace/Repair the sensor, then follow theinstructions in section “Replacing sensor”.Some limited functions (e.g. deleting passport)is available without a functional sensor. In caseof deleted operation, it is necessary to cancelthe fingerprint verification operation to get to thepassword dialog.User cannot useenrolled fi nger.(e.g. injury)It is strongly recommended to enroll at least twofi ngers to avoid this problem.If you enrolled multiple fingers, simply use other finger.If you only enrolled one finger that can be used, werecommend to use the “Enroll or Edit Fingerprints”wizard and enroll additional fingerprints.If none of your enrolled fingers can be used, followthis procedure:A Log on to Windows as an Administrator.You can always access the computer by usingyour Windows log on password. In convenientmode, any user can access the computer byusing your Windows log on password.B Update the enrolled fingerprints.To be able to fully use Protector Suite QL, youneed to have usable enrolled fingerprints. Enterthe “Enroll or Edit Fingerprints” wizard.