32TroubleshootingTreat problems according to the information given in the table below. If problems still persist, call your dealer forservice.Symptom Care and Remedy SeePagePower switch is on but theindicator is off.Check that the power plug is securely plugged in.(If the indicator still does not light, turn the power off and on again.) –Copied copy paper will notcome out.The unit is out of copy paper or thermal transfer film. (The ErrorIndicator flashes “ ” or “ ”.)Insert copy paper or replace the thermal transfer film.1216The printer door is open. (The Error Indicator flashes “ ”.)Close the printer door firmly until a click is heard. 11The paper cover is open.Close the paper cover firmly until a click is heard. 13Paper is jammed in the printer. (The Error Indicator flashes “ ”.)Open the printer door and remove the jammed paper. 17The platen roller and pick-up roller are dirty.Open the printer door and wipe the platen roller and the pick-uproller to clean them.30Nothing is printed on thepaper or copies are faint orblurred.The writing on the screen is too thin or light.Make thicker, darker lines or change to a new marker. –The printer door is slightly open.Close the printer door firmly until a click is heard. 11Black streaks or blank(unprinted) spots appear onthe copy (copy paper is dirty).The printer head or platen roller is dirty.Open the printer door and clean any dirt off the printer head andplaten roller.30The thermal transfer film is wrinkled because it was set in place withoutremoving excess slack.Rewind the used portion of the thermal transfer film to remove theexcess slack, then reattach it.10A black or white horizontalline appears, or the pageprints in black or blank.The unit is in strong sunlight or strong lighting.Change the direction of the screen or block the light. –The screen does notadvance when the Copy orAdvance Key is pressed.Static electricity was generated when the screen film was wiped.Turn off the power and slowly move the screen by hand. –Contrast/RemainingFilm Indicator flashes.The time to replace the thermal transfer film is approaching. (Onlyabout 15 more sheets may be copied.)Prepare a new replacement film (UG-6001).16When connecting a USB cableafter installing the driver, thewarning message is displayedto require the Panaboard UB5-7 Driver Disk.The necessary file is not found in Windows 98.Click the location’s box and select the path“UB5-7\UsbDrv\Win98-Me” in the pull down menu.–The software installed beforeis deleted from the Programsmenu or cannot be used afterinstalling the Panasonic-DMS.After the existing Panasonic-DMS software is uninstalled, the newPanasonic-DMS is installed.Install the new Panasonic-DMS again as follows.1. Uninstall the current Panasonic-DMS.2. Install the old Panasonic-DMS.3. Install the new Panasonic-DMS in the same folder with the old one.24-25