Frequently Asked Questions119Problem ActionsScreenChaotic image, noisy • Set [P-NR] in the Picture Menu (to remove noise). (p. 36)• Check nearby electrical products (car, motorcycle, fluorescent lamp).No image can be displayed • Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?(p. 36)Blurry or distorted image(no sound or low volume) • Reset channels. (p. 46 - 49)Unusual image is displayed • Turn the TV Off with Mains power On / Off switch, then turn it On again.• If the problem persists, initialise all settings [Shipping Condition] (p. 65)SoundNo sound is produced • Is “Sound mute” active? (p. 9)• Is the volume set to the minimum?Sound level is low or soundis distorted • Sound signal reception may be deteriorated.• Set [MPX] (p. 39) in the Sound Menu to [Mono]. (Analogue only)3DCannot see 3D images• Has the 3D Eyewear been switched On?• Ensure that [3D Mode Selection] is set to [3D]. (p. 31)• Some 3D image signals may not be automatically recognised as 3D images. Set [3DMode Selection (Manual)] to match the picture format. (p. 31)• Check that there are no obstacles between the infrared sensors on the TV and the 3DEyewear. If the 3D Eyewear stops receiving the infrared signal for about 5 minutes,the 3D Eyewear will be turned off automatically.• Check the available area to use the 3D Eyewear. (p. 33)• Depending on the person, the 3D images may be difficult to see, or cannot be seen,especially in users that have a different level of eyesight between the left and righteyes.Take the necessary steps (wearing glasses etc.) to correct your eyesight before use.3D Eyewear is turned offautomatically• Check that there are no obstacles between the infrared sensors on the TV and the3D Eyewear or that the 3D Eyewear is placed inside the coverage area (p. 33). If the3D Eyewear stops receiving the infrared signal for about 5 minutes, the 3D Eyewearwill be turned off automatically.There is something wrongwith the 3D images • Check the setting of [Picture Sequence] or [Edge Smoother]. (p. 33)The indicator lamp doesnot light when pressing thepower button on the 3DEyewear• The battery may be running low or flat. Replace it.HDMISound is unusual• Set the sound setting of the connected equipment to “2ch L.PCM”.• Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu. (p. 40)• If digital sound connection has a problem, select analogue sound connection.(p. 115)Pictures from externalequipment are unusualwhen the equipment isconnected via HDMI• Check the HDMI cable is connected properly. (p. 108)• Turn the TV and equipment Off, then turn them On again.• Check an input signal from the equipment. (p. 117)• Use equipment compliant with EIA/CEA-861/861D.