68Problem ActionsScreenChaotic image, noisy Set “P-NR” in the Picture Menu (to remove noise). (p. 30) Check nearby electrical products (fluorescent lamp, DECT phones, mobile phones, microwaves, etc.).No image can be displayed Is “Colour” or “Contrast” in the Picture Menu set to the minimum? (p. 30) Please also refer to “Neither image nor sound is produced” (p. 67)Blurry or distorted image(no sound or low volume)Reset channels. (p. 34 and p. 35) Please also refer to “Neither image nor sound is produced” (p. 67)Unusual image is displayed Turn the TV Off with Mains power On / Off switch, then turn it On again. If the problem persists, perform “Shipping Condition” (p. 41).SoundNo sound is produced Is “Sound mute” active? (p. 9) Is the volume set to the minimum? Please also refer to “Neither image nor sound is produced” (p. 67)Sound level is lowor sound is distortedSound signal reception may be deteriorated. Set “NICAM” (p. 31) in the Sound Menu to “Off”. (Analogue only) Please also refer to “Neither image nor sound is produced” (p. 67)Digital ChannelDue to the digital reception technologies involved, quality of the digital signals may be relatively low in some cases, despite good reception of analogue channels.Interference orfrozen / disappearingimage in DVB modeCheck “Signal Condition” (p. 36). If “Signal Quality” or “Signal Strength” are displayed in red, the signal is weak.Check the aerial. Check your postcode area is able to receive the freeview channels at www.freeview.co.ukDigital signals may be relatively low to prevent interference with analogue signals for the period of Digital Switchover. Check theplan of Digital Switchover at www.digitaluk.co.ukWeather conditions will affect signal reception (heavy rain, snow, etc.), in particular in poor reception areas. Even during goodweather the high pressure can cause poor reception of some channels.Turn the TV off with the Mains power On / Off switch, then turn it On again. Reset channels. (p. 34 and p. 35)Some channels cannot be tuned Check the aerial.Cannot find a channelyou have previously watchedThe channel may broadcast for part of the day. Check the channel in the TV Guide. (p. 18 and p. 19) Channel position numbers may be changed by broadcasters. Reset channels. (p. 34 and p. 35)FAQsOtherThe TV does not switch OnPress and hold the standby On / Off switch on the remote control for about 1 second if Power LED is red.Check the mains lead is plugged into the socket outlet. The fuse in the mains plug may have blown. Replace it with one of an identical rating (p. 4).The TV goes into “Standby mode” Off Timer function is activated. The TV enters “Standby mode” about 30 mins. after analogue broadcasting ends.The remote control does notwork or is intermittentAre the batteries installed correctly? (p. 6) Has the TV been switched On? The batteries may be running low. Replace them. Point the remote control directly at the front of the TV (within a 30 degree angle of the front of the TV).Situate the TV away from sunshine or other sources of bright light not to shine on the TV’s remote control signal receiver.There may be red spots, bluespots, green spots and blackspots on the screenThis is a characteristic of liquid crystal panels and is not a problem. The liquid crystal panel is built with very high precision technologygiving you fine picture details. Occasionally, a few non-active pixelsmay appear on the screen as a fixed point of red, green, blue orblack. Please note this does not affect the performance of your LCD.The LCD panel moves slightlywhen it is pushed with a fingerClattered sound might be heardThere is some flexibility around the panel to prevent damage to the panel. The panel might move slightly when it is pushed with a finger, and clattered sound might be heard. This is not a malfunction.An error message appears Follow the message’s instructions. If the problem persists, contact the authorized Service Centre.HDMISound is unusual Set the sound setting of the connected equipment to “2ch L.PCM”. Check the “HDMI1 Input” setting in the Sound Menu. (p. 31) If digital sound connection has a problem, select analogue sound connection. (p. 64)Pictures from external equipmentare unusual when the equipmentis connected via HDMICheck the HDMI cable is connected properly. (p. 60) Turn the TV and equipment Off, then turn them On again. (p. 55) Check an input signal from the equipment. (p. 66) Use an equipment compliant with EIA/CEA-861/861B.