FAQs99Problem Causes / ActionsNetworkCannot connect to thenetwork● Check the LAN cable or Wireless Adaptor is connected properly. (p. 70)● Check the connections and settings. (p. 70 - 74)● Check the network equipment and network environment.● The router may not be set to issue IP address automatically. If the networkadministrator prefers to allocate an IP address, set an IP address manually.(p. 72)● The router may be using MAC address filtering (security setting).Confirm the MAC Address of this TV (p. 42) and set the router to use it.● If the problem persists, consult your Internet Service Provider ortelecommunications company.Cannot select the fileduring DLNA operations● Is media server of the connected equipment prepared? (p. 69)● Check applicable data format. (p. 91, 92)Cannot operateVIERA Connect● Check the connections and settings. (p. 70 - 74)● The server or connected line may be busy now.OtherThe TV does not switch on ● Check the mains lead is plugged into the TV and the socket outlet.The TV goes into Standbymode● Auto power standby function is activated. (p. 11)● The TV enters Standby mode about 30 minutes after analogue broadcastingends.The remote control doesnot work or is intermittent● Are the batteries installed correctly? (p. 7)● Has the TV been switched on?● The batteries may be running low. Replace them.● Point the remote control directly at the front of the TV (within about 7 m and a30 degree angle of the front of the TV).● Situate the TV away from sunshine or other sources of bright light not to shineon the TV’s remote control signal receiver.Parts of the TV becomehot● Even when the temperature of parts of the front, top and rear panels has risen,these temperature rises do not cause any problems in terms of performance orquality.Permanently lit spots onscreen● Due to production process involved in this technology this may result in somepixels which are permanently lit or unlit. This is not a malfunction.Overcurrent errormessage appears● The connected USB device might cause this error. Remove the device and turnthe TV off with Mains power On / Off switch, then turn it on again.● Check foreign objects are not inside the USB port.An error message appears● Follow the message’s instructions.● If the problem persists, contact your local Panasonic dealer or the authorisedservice centre.