21FAQsBefore requesting service or assistance, please follow these simple guides to solve the problem.● For more information, refer to [eHELP] (Support > FAQs).The TV does not switch on● Check the mains lead is plugged into the TV and the socket outlet.The TV goes into Standby mode● Auto power standby function is activated.The remote control does not work or is intermittent● Are the batteries installed correctly? (p. 12)● Has the TV been switched on?● The batteries may be running low. Replace them with new ones.● Point the remote control directly at the TV’s remote control signal receiver (within about 7 m and a 30 degreeangle of the signal receiver).● Situate the TV away from sunshine or other sources of bright light not to shine on the TV’s remote control signalreceiver.Electronic Touch Pen does not work● Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ & -).● Check if the pairing range is within 50 cm.● The Electronic Touch Pen automatically turns off if pairing cannot be performed within 2 minutes. In this case, pairagain.● The Electronic Touch Pen automatically turns off if unused for 5 minutes.(When the Electronic Touch Pen is turned on, the indicator lamp blinks but turns off in several minutes.) Turn thepower on again.No image can be displayed● Check the TV is turned on.● Check the mains lead is plugged into the TV and the socket outlet.● Check the correct input mode is selected.● Check the setting of [AV] ([COMPONENT] / [VIDEO]) in [Input Selection] to match the output of the externalequipment.● Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?● Check all required cables and connections are firmly in place.Unusual image is displayed● Turn the TV off with Mains power On / Off switch, then turn it on again.● If the problem persists, initialise all settings. [Shipping Condition] in [System Menu] (Setup Menu)Unusual sound from the TV● When the power is on, whirring sound of cooling fan or drive noise may be heard from inside the TV (not a sign offaulty operation).Parts of the TV become hot● Even if the temperature of parts of the front, top and rear panels has risen, these temperature rises do not causeany problems in terms of performance or quality.