Panasonic WV-SC384 Installation Manual

Also see for WV-SC384: Integration note Product catalog Operating instructions Operating instructions Specifications

Panasonic WV-SC384 Installation Manual Manual pdf 30 page image

TroubleshootingBefore asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem isnot described below.Symptom Cause/solution ReferencepagesPower is not turned on.When using DC power supply• Is the 12 V DC power cable plug (accessory) firmly inserted intothe 12 V DC power terminals of the camera?Confirm the power plug is firmly connected.When using a PoE device for power supply• Are the PoE device and the network connector on the rear of thecamera connected using a LAN cable (category 5, STP*)?Check whether the connection is appropriately established.* PAL model only• Depending on the PoE device, the power supply will stop whenthe demanded power exceeds its total power limit for all PoEports.Refer to the operating instructions of the PoE device in use.1818–The camera does not moveto the preset positionsaccurately.• When the preset positions becomes inaccurate during use, it ispossible to correct the positions by executing the position refreshfunction.In addition, when "Position refresh" is set for the created schedule,the camera position will be corrected periodically. In some situa-tions, reconfigure the preset positions.OperatingInstructions(PDF)When the camera is pan-ning/tilting, the camerastops panning/tilting andmechanical noise comesfrom the camera.• The camera position may have become inaccurate. Carry out therefresh position function from the [Default reset] tab of the setupmenu.OperatingInstructions(PDF)The camera starts panningunpredictably.• This may be caused by noise.Check the exogenous noise level around the camera. 11When using an optionalinner cover, upper side ofimages are hidden (becomeblack) when the tilt angle ofthe camera is almost level.• This is not malfunction. This is caused by the shape of the innercover (WV-Q157 or an accessory of optional mount bracket).In this case, images may also be washed out depending on thephotographic subject when "On" is selected for "AGC" on thesetup menu.12When the power is turned on,the live indicator lights orblinks orange.• Is the LAN cable connected appropriately?Connect the LAN cable appropriately.• Is the hub or router connected to the camera operating appropri-ately?Check if the hub or router in use is operating appropriately.• Isn't the LAN cable connected to the camera broken?Replace the cable with another one.1830