28TroubleshootingBefore asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution in thetable or a problem is not described below.Symptom Cause/solution ReferencepagesPower is not turned on.When using DC power supply• Is 12 V DC power supply connected tothe power supply terminal?→ Check whether the connection isappropriately established.• Is the AC adaptor in use compliant withthe Specifications?→ Check the Specifications regardingAC adaptor.When using a PoE device for powersupply• Are the PoE device and the networkconnector on the rear of the cameraconnected using a LAN cable (4-pair)?→ Check whether the connection isappropriately established.• Depending on the PoE device, thepower supply will stop when thedemanded power exceeds its totalpower limit for all PoE ports.→ Refer to the operating instructions ofthe PoE device in use.23Camera search cannotbe performed withPanasonic "IP SettingSoftware".Click "Services and Applications", select"Wearable Camera Agent" under"Services", and then right click and select"Stop". After using Panasonic "IP SettingSoftware", follow the above procedure toselect "Wearable Camera Agent", andthen right click and the select "Start".24