Philips HD7854/84 User Manual

Also see for HD7854/60: Quick start guide

troubleshootingThis chapter summarises the most common problems you could encounterwith the machine. If you cannot find the solution to your problem, you canfind more solutions at www.philips.com/support. If you still cannot solvethe problem, contact the Consumer Care Centre in your country (seechapter ‘Guarantee and service).Problem SolutionThe SENSEO ® machinedoes not produce goodor enough frothed milk.1.The milk container unit may be dirty. Clean the milk container unit byfollowing the instructions in chapter ‘Cleaning the milk container unit’, section‘Cleaning all parts after the last use of the day’. We advise you to clean themilk container unit in the dishwasher.2. Make sure that you push the milk tube far enough onto the connector sothat the holes in the connector are covered. If you do not push the milk tubefar enough onto the connector, you get less milk froth.3. You may have used milk that is not cold enough. If the milk temperature isabove the 8°C, the machine uses less milk. Make sure that you use cold milkstraight from the refrigerator (5-8°C).4. You have used another type of milk than cow’s milk (e.g. rice or soy milk).These kinds of milk do not produce high-quality frothed milk. To get the bestfrothed milk, we advise you to use semi-skimmed cow’s milk.Steam escapes fromthe SENSEO ® machineduring the brewing orcleaning cycle.1. When you brew a coffee variety with milk, some steam may escape fromthe machine. To ensure a perfect cup of coffee and to minimise steaming, fillthe milk container up to the required level for the coffee variety.2. You may have forgotten to fill the milk container before brewing a coffeevariety with milk. Fill the milk container up to the required level for the coffeevariety.3. Perhaps the milk tube is not connected to the milk container lid. Connectthe milk tube to the milk container lid. Make sure that you push the milktube far enough onto the connector so that the holes in the connector arecovered.4. Perhaps the milk container unit is dirty. Clean the milk containerunit thoroughly as described in chapter ‘Cleaning the milk container unit’. Weadvise you to clean the milk container unit in the dishwasher.5. Perhaps you did not push the milk container far enough into the machine.Make sure that the milk container is placed properly by pushing down themilk container lever as far as possible (‘click’). This is necessary to ensureproper frothing results.6. You may have pressed the CLEAN/CALC CLEAN button to rinse the milkcontainer unit without putting water in the milk container first. Make sure thatyou always fill the milk container with water to rinse it. Some steam alwaysescapes from the machine during the rinsing process. This steam is necessaryto clean the milk container unit thoroughly.7. You may have filled the milk container with warm water to rinse the milkcontainer unit. Fill the milk reservoir with cold water.EnglisH 27