Q-See EasyView QN6401X User Manual

Also see for EasyView QN6401X: User manual

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Q-See EasyView QN6401X User Manual Manual pdf 22 page image

42 43Live View Window1 23 45# Name Function1 Live Select Live View mode2 Playback Switch to Playback mode3 Share Share this camera with others4 Revoke Stop sharing this camera with others5 Rename Rename this cameraPICTURE 6-12PICTURE 6-13Even though you can view someone’s shared cameras, you will not be able to seevideo recorded on the camera or make any changes to its settings.Playback/File SearchYou can access files recorded on the camera’s SD card by selecting Playback fromabove the camera’s video stream and then searching for the desired clip by time.Please note that downloaded files will be saved as .flv (Flash video format). Youmay need to download one of the many free Flash video conversion programsavailable. CNET.com is one location to download highly-rated programs safely.7. TROUBLESHOOTING & FAQMany wireless connection issues are caused by distance. It is impossible to actu-ally see the communication taking place between two wireless devices. Whereone can simply check a telephone cord to see if there’s a break, with wireless, youhave to rely on the devices themselves to tell you how strong their connection is.With that in mind, we will address the most common WiFi issues that can affectany wireless device as well as answering some Frequently Asked Questions (FAQ).How far can my EasyView camera be from the router?Each brand of router differs in the strength - and range - of their signal. A routeracts like a two-way radio, sending out and receiving signals. New routers withbetter technology will generally perform better than older ones. The EasyView,for its part also sends and receives signals. On average, the EasyView can com-municate back and forth with a router up to 20 feet away. This distance can beaffected by walls between it and the router, along with any interference from othertransmitters.My camera’s status shows up as Uknown or Offline, even though it was working earlier.This gets back to signal strength - and surprisingly, it’s quite possibly the con-nection to your mobile device. Assuming that you haven’t moved your camera,and that it has a good WiFi connection, if you’re using your mobile device in anarea where it doesn’t have a good signal, the eView app may not be able to com-municate with the camera to confirm that it’s online. This often happens in areaswhere you have just enough WiFi signal to keep your device from switching over tousing the cellular signal.This can also happen when there are multiple WiFi networks available. Your mobiledevice is designed to use the strongest signal it has access to. The EasyView isrestricted to using the network you’ve selected for it. The end result is that themobile device may “hop” to another network that is closer, but may have a slowerconnection. This slowdown may also cause your camera to appear offline.In both cases, check your mobile device’s Network settings to make sure thatyou’re using the correct network. You may also want to check the router that thecamera is using to make sure that it is operating normally.I just added a camera to my account successfully, but it doesn’t show up in the list.While this mostly happens when someone uses one device to add a camera andthen uses another mobile device to look at the new camera, a new camera canocassionally fail to appear on the list after the “Success” message. Simply closethe app and restart it.

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