Q-See QC SERIES Setup Manual

Also see for QC-SERIES: User manual User manual User manual Quick start guide User manual

Q-See QC SERIES Setup Manual Manual pdf 3 page image

4 5NOTE! The minimum speed on the internet connection is 1Mbps downloadand 1Mbps upload for 4 and 8 channels, and 2Mbps download and uploadfor 16 channels. You can check the speed of your connection at both ends bygoing www.SpeedTest.net from both a computer attached to the same router as the NVRas well as the remote computer which you will be using.REMOTE ACCESSIn order to access your NVR remotely, you must connect it to a router or a modem. Usinga router allows you to connect to your NVR from other computers on your LAN (Local AreaNetwork) in addition to over the Web. Directly connecting to a modem makes your NVRavailable for connection through the Internet only.If you are using a router and wish to access your NVR from outside your LAN either over theInternet, or from your mobile device, then that router must be connected to the Internet. Theinstructions below will guide you through the process of configuring your NVR for remoteaccess. Once completed, you will be able to access and control your system using one oftwo addresses. You will have a local IP address usable by computers connected to the samerouter as your NVR. This address can also be used by wireless devices as long as they areable to also connect to your router’s WiFi signal. Once you leave the area covered by yourlocal network, you will need to use a second address to access the NVR. This is the addresswhich will allow you to connect to your system from anywhere in the world with Internetaccess. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll beable to do so using a conventional web address.If you are using a router, proceed with Section 1.1. If you are connecting directly to theInternet via a modem then begin with Section 1.4.CHAPTER 1Startup Wizard and the Remote Monitoring Quick Start PosterIf you were able to connect your computer to your network, and to the Internet, using theStartup Wizard when you powered up your NVR, you should skip to Section 1.3 StaticInternal IP Address in order to ensure that your network address does not change in theevent of a power outage.Likewise, if you were able to successfully connect using the Startup Wizard, then the NVRwas able to connect using UPnP, or Universal Plug ‘n Play and your ports have already beenopened. In this case, it is very important to NOT attempt to open your ports as that will causecommunication errors between your NVR and the network, possibly preventing reliable remoteaccess.If you were unable to connect to your network, the most likely cause is UPnP being disabled,or not available on your router. Two alternate connection options are presented for PC userson the Remote Monitoring Quick Start Poster. They are also presented again in Section 1.2Opening Ports, along with instructions for Maciintosh users.4. REMOTE DEVICES 584.1 Connecting to IP Cameras Over the Internet 58Connecting to a Local Network 58Opened Ports and Internet IP address 60Connecting to the Remote IP Camera 614.2 Using the Web Service App 63Live View 63Setup 64Network 66Event 68Record 70System 72Alarm 74Logout 744.3 Troubleshooting Connection Issues 75Issues with DHCP 75Obtaining IP Information Using IPCONFIG 765. MOBILE SURVEILLANCE 785.1 iPhone and iPad 785.2 Android 855.3 BlackBerry 895.4 Symbian 925.5 Windows Mobile 95