Q-See QC SERIES User Manual

Also see for QC-SERIES: User manual User manual Setup guide User manual Quick start guide

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20 21PICTURE 2-22The default username and password are admin and admin. It is recommended for securityreasons that you change the password before you add the device to your NVR. See Section3.6 for instructions on modifying the password on your camera.Internet Explorer users may be asked to download an ActiveX plug-in from Q-SeeInternational, Ltd. Firefox and Chrome users may be asked to allow QuickTime to run. In thesecases, you should allow the required plugins to operate. In some cases, you will be returnedto the log in screen after the plugin has loaded. This is normal.Although ConfigTool is Windows only, the Web Service browser program will operate onMacintosh computers as well. To access your camera without ConfigTool, simply enter thecamera’s local IP address into the browser window on a computer located on the samenetwork.After you log in, you should see live videofrom your camera. This confirms that yourconnection and camera are operatingoptimally. You may also use the Web Serviceprogram to access your camera separatelyfrom your NVR. The camera can also beaccessed through the PSS software includedon the CD. These are both covered in thenext chapters.Once you have confirmed that you can access your camera on a local network - and if youwish to access it from over the Internet - you will need to confirm that the camera’s ports havebeen opened as well as obtain the camera’s Internet IP addressIf you are unable to see video from your camera, you should check all connections and ensurethat your computer software is operating properly. You may also wish to try to connect usinga different browser or computer if the problem persists. Instructions for opening ports andtroubleshooting connection issues are provided in the next section.PICTURE 2-23Browser - Windows Internet ExplorerFineOpen Port Check Toolhttp://canyouseeme.org/Your IP: 81.919.622.24What Port?CanYouSeeMe.org - Open Port Check ToolCheckThis page will serve as a free utility for remotely verifying a port is open or closed. It willbe useful for users who wish to check to see if a server or ISP is blocking certain ports.Success: I can see your service on81.919.622.24 on port (85)Your ISP is not blocking port 85OPENED PORTS AND INTERNET IP ADDRESSJust as with your NVR, you will need to confirm that your ports are open and that your camerais accessible from the Internet. You will also need to get the Internet IP address which you willuse to connect to the camera outside of its local network.Confirming that the ports have been openedTo confirm that your ports have been forwarded successfully, go to www.canyouseeme.orgusing a computer connected to the same router as the camera.STEP 1. Enter “85” into the box labeled“What Port?”STEP 2. Click on the Check button.STEP 3. You should see a green“Success” message. If not, return toConfigTool and double-click on thecamera in the list. Change port 85 to81 or 83 and click Apply to save yourchanges before checking using thatnew number on CanYouSeeMe.STEP 4. Repeat for port 37777. If thereis a problem with port 37777, then try37000 in the same manner as above.Obtaining Internet IP addressThis website will also display your Public IP address near the top of the page above the boxwhere you entered your port number. This is the first part of the number which you will use toaccess the IP camera using your NVR, the PSS software, the Web Service browser app oryour mobile device from outside of your local network (away from the building in which yourNVR is located). The second part is the first port number that you confirmed was open. Usingthe number shown in the image above, you would enter http://81.919.622.24:85 with 85being the opened port. If you used a number other than 85 for the first port, you will use thatinstead, placing it after the colon (“:”) in the address.Be sure to record this address for use at your NVR. If you had to use a different port than37777 you will need to record that as well.