Pocket PC Phone User Manual 187TroubleshootingTapping and Writing ProblemsProblem Solutionn Device buttons do not re-spond, or bring up the wrongprogram.n Inaccurate response to stylustaps.n Pocket PC does not recognizehandwriting.Check the Buttons setting to see if the program assignment foreach function button is set as you wanted. Tap Start > Settings >the Personal tab > Buttons. For detailed information about Buttonsettings, see Chapter 5.Adjust the touchscreen to respond more accurately to screen taps. TapStart > Settings > the System tab > Screen > Align Screen.For your Pocket PC to recognize your handwriting input with thestylus, you need to use Transcriber writing. To learn how to write inTranscriber, see Chapter 2.ActiveSync ProblemsProblem Solutionn ActiveSync operation cannotbe performed or connected.n ActiveSync is connected, butdata cannot be synchronized.1 Make sure the ActiveSync cradle/cable is connected securely.2 Make sure you have installed the ActiveSync software includedon the Companion CD.3 Make sure you selected the appropriate local USB or local Serialfrom File Menu Connection Settings in the ActiveSync Managerwindow on your desktop computer.4 If you are using the optional serial cradle/cable, make sure you arenot running another program which also works with the serial port youhave selected.5 If ActiveSync still doesn't work, remove and re-install theActiveSync software on your PC.On your desktop computer, check the Tools Menu > Options > theSync Options tab in the ActiveSync Manager window to see if theinformation type for the program you want has been selected forsynchronizing. See more details about synchronizing informationin Chapter 4.
