5100-I ACT WOOD INSERTPage September 1, 2008R438-0380D10 TroubleshootingWith proper installation, operation, and maintenance your applianceprovide years of trouble-free service. If you do experience a problem,this troubleshooting guide will assist a qualified service person in thediagnosis of a problem and the corrective action to be taken.Diagnostic question Possible Causes of Condition SolutionsAre the air controls open? • No draft• No combustion airOpen air controlsIs there enough paper? Insufficient heat to ignite kindling Use more paperIs there enough kindling?Is the kindling dry?Insufficient heat to ignite fuel Use drier kindlingIs there enough or too much wood?Is it too large?Is it dry enough?• Insufficient heat to establish draft• Insufficient air passage• Insufficient surface area• Ignition temperature high due tomoistureUse small split wood that is wellseasoned (split, covered on top mini-mum 6 months, preferably a yearAre there adequate air spacesbetween fuel pieces?Insufficient combustion air andexposed surface areaArrange kindling and wood for airmovementIs the chimney pre-warmed? Exposed, cold chimney downdrafting Use lighted rolled newspaper at flueopening to start upward air move-mentIs there smoke in the house? • Obstruction in chimney• Downdraft from chimney tem-perature or from negative housepressure• Have chimney checked if itworked previously• Pre-warm chimney• Shut off exhaust devices• Open window slightlyDoes the kindling wood not ignite? Condition, amount, arrangement ofkindling and fuelUse more, drier, well-spaced kindlingand fuel.Does the kindling ignite, but the fueldoesn’t?• Amount of kindling• Condition of fuel• Use more kindling• Use smaller, dry woodDoes the fuel ignite, but not burnwell?• Draft problem• Condition of fuel• Use well-seasoned wood and suf-ficient amount• Turn exhaust fans off• Open window slightly1. If I can’t get a good fire going, what am I doing wrong?2. I smell smoke in the house after we have had a fire. What is the cause/what can I do?Diagnostic question Possible Causes of Condition SolutionsIs the chimney clean? No: Creosote odor Have chimney cleaned