Quadra-Fire iLLAGE QV32-A Installer's Manual

Contents

Quadra-Fire iLLAGE QV32-A Installer's Manual Manual pdf 36 page image

40TroubleshootingWith proper installation, operation, and maintenance your gas fireplace willprovide years of trouble-free service. If you do experience a problem, thistroubleshooting guide will assist a qualified service person in the diagnosisof a problem and the corrective action to be taken. This troubleshootingguide can only be used by a qualified service technician.Symptom Possible Cause Corrective Action1. After repeatedtriggering of the redor black piezo button,the spark ignitor willnot light the pilot.a. Defective ignitor. Check the spark at the electrode and pilot. If no spark and electrode wire isproperly connected, replace the ignitor.b. Defective pilot ormisaligned electrode(spark at electrode).Using match, light the pilot. If the pilot lights, turn off the pilot and trigger the red orblack piezo button again. If the pilot lights, an improper gas/air mixture caused thebad lighting and a longer purge period is recommended. If the pilot will not light,ensure the the gap at the electrode and pilot is one-eighth (1/8) inch to have astrong spark. If the gap is OK, replace the pilot.c. No gas or low gaspressure.Check the remote shut-off valvess from the fireplace. Usually, there is a valve nearthe gas main. There can be more than one (1) valve between the fireplace and themain.d. No LP in tank. Check the LP (propane) tank. You may be out of fuel.2. The pilot will notstay lit after carefullyfollowing the lightinginstructions.a. Defectivethermocouple.Check that the pilot flame impinges on the thermocouple. Clean and/or adjust thepilot for maximum flame impingement.Ensure that the thermocouple connection at the gas valve is fully inserted and tight(hand tighten plus 1/4 turn).Disconnect the thermocouple from the valve, place one millivolt meter lead wire onthe tip of the thermcouple and the other meter lead wire on the thermocouplecopper lead. Start the pilot and hold the valve knob in. If the millivolt reading is lessthan 15mV, replace the thermocouple.b. Defective valve. If the thermocouple is producing more than 15 millivolts, replace faulty valve.3. The pilot isburning, there is nogas burner, the valveknob is in the ONposition, and theON/OFF switch is inthe ON position.a. ON/OFF switch orwires defective.Check the ON/OFF switch and wires for proper connections. Place the jumperwires across the terminals at the switch. If the burner comes on, replace thedefective switch. If the switch is OK, place the jumper wires across the switch wiresat the gas valve. If the burner comes on, the wires are faulty or connections arebad.b. Thermopile maynot be generatingsufficient millivoltage.If the pilot flame is not close enough physically to the thermopile, adjust the pilotflame.Be sure the wire connections from the thermopile at the gas valve terminals aretight and that the thermopile is fully inserted into the pilot bracket.Check the thermopile with a millvolt meter. Take the reading at TH-TP&TPterminals of the gas valve. The meter should read 325 millivolts minimum, whileholding the valve knob depressed in the pilot position, with the pilot lit, and theON/OFF switch in the OFF position. Replace the faulty thermopile if the reading isbelow the specified minimum.With the pilot in the ON position, disconnect the thermopile leads from the valve.Take a reading at the thermopile leads. The reading should be 325 millivoltsminimum. Replace the thermopile if the reading is below the minimum.c. Defective valve. Turn the valve knob to the ON position. Place the ON/OFF switch in the ONposition. Check the millivolt meter a the thermopile terminals. The millivolt metershould read greater than 125mV. If the reading is acceptable, and if the burnerdoes not come on, replace the gas valve.d. Plugged burnerorifice.Check the burner orifice for stoppage. Remove stoppage.e. Wall switch orwires are defective.Follow the corrective action in Symptom and Possible Cause 1.a above. Checkthe switch and wiring. Replace where defective.

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