3232Interruptions of operationsSmoke spillage around the doorThis may be due to insufficient draft in the chimney <12Pa• Check whether the flue or chimney is blocked• Check whether the extraction hood is switched on and, if so, switch it off andopen a window / door near the stove for a short period.Soot on glassMay be caused by• excessively wet firewood• the damper regulation is too lowEnsure the proper heating of the stove when firing up, prior to closing the doorStove is burning too strongPossible causes• leak around the door seal• chimney draft too large> 22 Pa, draft control regulator should be installed.Stove is burning too weaklyPossible causes• insufficient amount of wood• insufficient air supply for room ventilation• unclean smoke channels• leaky chimney• leakage between chimney and flueLow draught in the chimneyPossible causes• temperature difference too small, e.g. due to poorly insulated chimney• outside temperature is high, e.g. in the summer• no wind• the chimney is too low and sheltered• false air draught in the chimney• chimney and flue pipe is blocked• the house is too dense (lack of fresh air intake).• negative smoke extraction (poor draft conditions)In the case of a cold chimney or difficult weather conditions you can compensate byadding more air to the stove than usual.If your stove continues to malfunction, we recommend that you contact your RAISdistributor or chimney sweep.English RAIS/attika - User manual for VISIO 3-1