Chapter 5 33Graphics contained within this publication are for representation only.Chapter 5: Other InformationTroubleshootingMost problems with your TV can be corrected by consulting the followingtroubleshooting list.Note: If you prefer, we can provide you with the name of an Authorized Service Representative whowill visit your home for a fee to install your electronic entertainment system and to instruct you in itsoperation. For details about this service, call 1-888-206-3359. For additional assistance while usingyour RCA product, please visit www.rca.com/customersupport.Alert Guard ProblemsNWR channel not clear• Make sure you have connected the provided Alert Guard antenna to the EXT Alert GuardANT jack on the back of the TV. Go to page 8 for more information.• You might be tuned to an NWR channel outside your immediate area. Go to the NWRCHANNEL menu to check all NWR channels receiving local area forecasts. Select thechannel that sounds most appropriate.• If the signal’s still not clear, you might need to connect an outdoor or amplified antennato the EXT Alert Guard ANT jack on the back of the TV. For optimal reception, connect anoutdoor antenna. Use an amplified antenna if you can’t connect an outdoor antenna. Goto page 59 to purchase an amplified antenna.Not getting local weather information from the NWR channel• Make sure the NWR channel is set to a local channel.Message on-screen that READY light is out and NWR channel can’t sendalerts for My Area• You might be tuned to an NWR channel outside your immediate area. Go to the NWRCHANNEL menu to check all NWR channels receiving forecasts for your local area. Ifseveral channels sound equally as good, pick the one with your local forecast.• You might have set My Area to a location where the TV isn’t located. For example, youmight live in Indiana, but have a cottage in Ottawa County, Michigan. If the TV is inMichigan, you need to set the state of My Area to Michigan and the county to OttawaCounty. Go to the Alert Guard menu and select Locations to check My Area setting.• In rare cases, the NWR channel might not serve your area (generally, rural areas). From theLOCATIONS menu select the next closest area to you or choose your state and select Allnearby.Message on-screen that READY light is out and no weekly test was received• If you live in an area that generally does not receive good reception and you’ve triedsetting a different NWR channel, you might need to connect an outdoor or amplifiedantenna to the EXT Alert Guard ANT jack on the back of the TV. For optimal reception,connect an outdoor antenna. Use an amplified antenna if you can’t connect an outdoorantenna. Go to page 59 to purchase an amplified antenna.• If weather conditions are bad for several consecutive days, NOAA might not have beenable to broadcast a test. If so, press CLEAR after receiving the message and check in a fewdays to see if the green READY light is back on. If the problem persists, the message willappear again in 9 days. Failure to fix the problem could result in alerts not being received.Message on-screen that areas were removed• NWR channel can’t provide information for locations Nearby 1, 2, or 3 (areas set in theLOCATIONS menu) if they’re outside the reception area.