Chapter 4 Additional Information26Graphics are for representation only. Your unit may differ slightly.TroubleshootingYou can correct most problems you have with your product by consulting the Troubleshooting list thatfollows.Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit yourhome for a fee to install your electronic entertainment system and to instruct you in its operation. For details aboutthis service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit www.rca.com/customersupport.No power• Make sure the plug on the battery cable or power adapter is pushed firmly into the DC IN jackon the unit.• Check the AC power plug on the power adapter; it too should be pushed in firmly.• Try connecting another component to the outlet to see if the outlet is working. If not, checkthe corresponding fuse or circuit breaker in your house’s fusebox.• If using the battery, make sure the battery is fully charged.The remote control does not work• The screen must be opened in order for the remote control to operate the player.• Remember to point the remote control at the front of your player (towards the infraredsensor).• The operating range of the infrared remote control is 3 or 4 meters (approximately 9 to 12feet). This distance becomes less as the batteries wear out. This is a handy way of checking thebattery state.• Pay attention to any objects that might be between the remote control and your player. Theycan obstruct the sensor, causing the player to malfunction.• Maybe the batteries in the remote are weak, dead, or installed incorrectly. Replace the batteriesand make sure the polarity of the terminals (+ and -) is correct.• Disconnect the DC IN plug from your player for a few seconds then plug it back.Disc won’t play• Insert a disc with the label side facing up.• Check the type of disc you put into the disc tray. This portable DVD player only plays DVDvideo discs, Video CDs, audio CDs, SVCDs and mp3s.• Both the player and disc are coded by region. If the regional codes don’t match, the disc can’tbe played. This portable DVD player is Region No. 1.Picture Problems• If your player is connected to a TV, make sure the video input channel is selected on the TV toview the video.• Check that all the various plugs are completely plugged in.• If picture is distorted, the disc might be damaged. Try another disc.• During forward and reverse scanning, it is normal to see some picture distortion.• Make sure you have selected the correct TV Aspect option (see page 20).DRC616Book 26DRC616Book 26 11/4/04 10:30:22 AM11/4/04 10:30:22 AM