Chapter 5 33Graphics contained within this publication are for representation only.Chapter 5: Other InformationTroubleshootingMost problems you encounter with your TV can be corrected by consulting thefollowing troubleshooting list.Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized ServiceRepresentative who will visit your home for a fee to install your electronic entertainment systemand to instruct you in its operation. For details about this service, call 1-888-206-3359. Foradditional assistance while using your RCA product, please visit www.rca.com/customersupport.TV ProblemsTV won’t turn on• Press the TV button.• Make sure the TV is plugged in.• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging insomething else.• Something might be wrong with your remote control. Press the POWER button on thefront of the TV. If the TV turns on, check the remote control solutions on page 35.• The front panel controls may be locked (disabled). Use the remote control to unlock thefront panel controls by selecting the Front Panel Block in the Parental Controls menuand choosing Unblock.Controls don’t work• If you’re using the remote control, press the TV button first to make sure the remote isin TV mode.• The front panel controls may be locked (disabled). Use the remote control to unlock thefront panel controls by selecting the Front Panel Block in the Parental Controls menuand choosing Unblock.• Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.TV turns off while playing• Scheduled Off function may have been activated. Go to page 32 for instructions.• Electronic protection circuit may have been activated because of a power surge. Wait30 seconds and then turn the TV on again. If this happens frequently, the voltage inyour house may be abnormally high or low.TV turns on unexpectedly• Scheduled On or Watch from the GUIDE Plus+ system may have been activated. Go topage 32 or 19 for instructions.Blank screen• Make sure the component connected to the TV is turned on.• Try another channel.• Press PRESET, in case the picture controls are set too low.When I turn on the TV an icon is moving on the screen• Make sure you have removed the Demo Pin from the G-LINK jack on the back of yourTV.