User Manual 3155Product Support 6-1Chapter 6PRODUCT SUPPORTProduct Support Racal Instruments has a complete Service and Parts Department.If you need technical assistance or should it be necessary to re-turn your product for repair or calibration, call 1-800-722-3262, orcall 949-859-8999 and ask for Customer Support. You may alsocontact Customer Support via E-Mail at:helpdesk@racalinstruments.comIf you require parts to repair the product at your facility, call 1-800-722-3262, or 949-859-8999 and ask for the Customer ServiceDepartment.When sending your instrument in for repair, complete the form inthe back of this manual. For worldwide support and the officecloses to your facility, refer to the Support Offices section on thefollowing page.Reshipment In-structionsUse the original packing material when returning the instrument toRacal Instruments for servicing. The original shipping carton andthe instrument’s plastic foam will provide the necessary supportfor safe reshipment.If the original packing material is unavailable, wrap the chassis inESD shielding material and use foam to surround and protect theinstrument.Reship in either the original or a new shipping carton.
