18Hotplate ignition or hotplate burners faultyIs the power on?If not, there maybe something wrong with the powersupply.Are the sparker (ignition electrode) or burner slotsblocked by debris?Are the burner trim and caps correctly located? See thesection on ‘Cleaning’.Hotplate burners will not lightMake sure that the burner parts have been replacedcorrectly after wiping or removing for cleaning.Check that there is not a problem with your gassupply. You can do this by making sure that other gasappliances you may have are working.Do the burners spark when you push the button?If not, verify that the power is on.Steam is coming from the ovenWhen cooking foods with high water content (e.g. ovenfries) there may be some steam visible at the rear grille.Take care when opening the oven door, as there maybe a momentary puff of steam when the oven dooris opened. Stand well back and allow any steam todisperse.What cleaning materials are recommended for thecooker?See the ‘Cleaning’ section for recommended cleaningmaterials.nn Never use caustic or abrasive cleaners as these willdamage the surface.An oven fan is noisyThe note of the oven fan may change as the oven heatsup – this is perfectly normal.The knobs get hot when I use the oven. Can I avoid this?Yes, this is caused by heat rising from the oven or thegrill, and heating them up. Do not leave the oven dooropen.If there is an installation problem and I don’t get myoriginal installer to come back to fix it who pays?You do. Service organizations will charge for their callouts if they are correcting work carried out by youroriginal installer. It is in your interest to track down youroriginal installer.6. TroubleshootingFood is cooking too slowly, too quickly, or burningCooking times may differ from your previous oven.Check that you are using the recommendedtemperatures and shelf positions – see the ovencooking guide. The oven control settings and cookingtimes are intended to be used only as a guide.Individual tastes may require the temperature to bealtered either way, to get the results you want.The oven is not cooking evenlyDo not use a baking tray with dimensions larger thanthose specified in the section on ‘General Oven Tips’.If you are cooking a large item, be prepared to turn itround during cooking.If two shelves are used, check that space has been leftfor the heat to circulate. When a baking tray is put intothe oven, make sure that it is placed centrally on theshelf.Check that the door seal is not damaged and that thedoor catch is adjusted so that the door is held firmlyagainst the seal.A dish of water when placed on the shelf should be thesame depth all over. (For example, if it is deeper at theback, then the back of the cooker should be raised up orthe front lowered.) If the cooker is not level arrange foryour supplier to level it for you.Oven not coming onIs the power on? If not, there may be something wrongwith the power supply.Is the cooker supply on at the isolator switch?Oven temperature getting hotter as the cooker gets olderIf turning the temperature down using the oven controlknob has not worked, or has only worked for a shorttime, then you may need a new thermostat. This shouldbe fitted by a service person.