34 User GuideFactory ResetThis option will clear all settings from the S100 and the S1000. Press andhold the PILOT key for 2 seconds to activate the reset.Note: A reset does not alter the registration status of the S100Product supportRaymarine products are supported by a worldwide network of distributorsand Authorized Service Representatives. If you encounter any difficultieswith this product, please contact either your national distributor, servicerepresentative, or the Raymarine Technical Services Call Center. Refer to theback cover or www.raymarine.com for contact details.Before you consider returning the autopilot, make sure that the powersupply cable is sound and that all connections are tight and free fromcorrosion. If the connections are secure, refer to the Fault Finding section inthis chapter.If you cannot trace or rectify the fault, contact your nearest Raymarinedealer or Service Center, specifying:The S1000 controller and S1000 computer serial numbers:• the controller serial number is printed on its rear cover• the computer serial number is printed under its connector cover• the controller and computer software version numbers81245_1.fm Page 34 Tuesday, December 7, 2004 10:08 AM