Reefe RainPro RM5000 Installation Manual & Owners Information

Page 12 Ascento Group Australia P: 1800 807 604 E: csv@ascento.com.au WaterMark Quality System Doc # RQS.10596. AFTER SALES SERVICE : - Not normally necessary, however if you have any queries please call 1800 807 6047. RECOMMENDED PRESSURES : - A pressure reduction valve must be fitted if the mains supply exceeds 500kPaOWNERS RECORD - FILL IN AND RETAIN THIS WITH YOUR ORIGINAL PURCHASE RECEIPTPURCHASER NAME………………………………………………………………………………………… PHONE NO…………………………………………………DATE OF PURCHASE ………/………/…………… DEALER/STORE NAME………………………………………………………………………………………DEALER SUBURB/TOWN………………………………………………………………………………… PHONE NO…………………………………………………BRAND & MODEL NUMBER OF PUMP…………………………………………………… SERIAL/BATCH NUMBER……………………………………(Serial/Batch Number for External Pumps only – this is on the nameplate on top of the Electric Motor)Do NOT send this form to us, retain it for your record.Rain to Mains Systems 2 Year WARRANTY CONDITIONS1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by the Australian Consumer Law, you are entitled to areplacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if thegoods fail to be of acceptable quality and the failure does not amount to a major failure. The following conditions form part of the instructions and do not over-ride your statutory rights.2. This warranty against defects covers failure due to manufacturing defects within the period as stated in the table below from the date of original purchase, for SUBMERSIBLE orEXTERNAL CONSTANT PRESSURE PUMPS and RAIN-TO-MAINS SYSTEMS, supplied by ASCENTO GROUP AUSTRALIA that are purchased and used in mainland Australia. In the case of a failurecaused by a defect in the product, within the specified period from the date of original purchase, you can return it to the p lace of purchase for a refund or you can request for us to arrangefor the pump to be repaired.3. Faults or losses or failure caused due to but not restricted to any of the following: improper use, improper installation, foreign objects inside the pump or pump controller, normal wearand tear, accidents, misuse, lack of maintenance, not following the installation instructions, damage caused by lightning strike, or power surges, or power spikes or power brownouts, oroperating the pump on power other than correct mains power, or operating the pump on power supplied by a domestic generator, power supply of voltage less than 230V, power supply ofvoltage above 240V - are not covered by warranty. Improper use is defined by us, at our sole discretion.4. The complete Impeller set (including shaft), Seals and O-rings are all wearing items and therefore are not covered for “normal wear and tear”. They are covered by this warranty if they faildue to a manufacturing defect. The Warranty also excludes accidental or deliberate breakages, fading or breakdown due to the effect of exposure to sunlight or chemicals or any otherexternal factor that may affect the life of the product.5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine parts have been fitted, or repairs have been carried out byunqualified persons. No warranty applies for goods sold or used for HIRE or RENT or LEASE. No warranty applies, and no liability is accepted, if the pump is used in circumstances that wedefine as: HAZARDOUS SITUATIONS, MINE SITE, REMOTE AREA, INDUSTRIAL APPLICATION, or any other UNSUITABLE APPLICATION, all of these circumstances are defined by us at our solediscretion.6. This product is guaranteed as fit for the purpose of pumping CLEAN FRESH WATER for normal domestic household use, and for NO OTHER USE. Performance data quoted is generallyfrom test data and is approximate and does not take into account factors in the installation such as loss of pressure and flow due to pipework & pipe-fittings & valves. It is the purchaser’sresponsibility to ensure that the product is fit for their purpose and of sufficient size & performance for their application.7. IMPORTANT: No electrical appliances last forever. Therefore, ALL installations of these pumps and valve-sets supplied by us, must be constructed to allow the owner to easily removethem for servicing, and to easily remove them for replacement, warranty replacement or upgrading. The installation must NOT be constructed in such a manner that specialized tools, orpaid tradespersons, or external paid contractors, are required to be engaged in order to remove and/or replace and/or refit the pump, therefore all pumps must be installed using barrel-union connections to facilitate easy servicing or replacement. If the rainwater tank is installed under eaves or other structure such as a deck, ensure that the pump can be easily removed forservicing or repairs. Warranty replacement does not normally include costs of removal and re-installation as we have no control over the method of installation.8. Before installing or servicing disconnect from the power supply. A ball-valve or gate-valve must be fitted on the suction, and the Town-water backup supply where fitted. A “First-flush-diverter” or similar device must be installed to prevent debris from entering the tank, or a filter screen through which all the incoming water passes before entering the tank. A Y-Strainer orPre-filter must be installed: (a) For external pumps on the suction (inlet) pipe and (b) For submersible pumps on the discharge before the pump controller (for where there is an externalpump controller) - to prevent particles entering the pump and fixtures and fittings including non-return valves. This instruction is a condition of warranty; all warranty is void if thisinstruction is not followed.9. This pump is not to be used as your sole water supply. For critical applications where loss of water supply could cause serious consequences, use a DUAL PUMP System so you have abackup water supply or use a TOWN-WATER BACK-UP System.10. This pump MUST NOT be installed in any manner that if it were to leak or fail to work that it would cause damage or loss to property or persons. It MUST be installed in a well-ventilatedand drained area. All warranty is void if this condition is not heeded and no liability can be accepted in the case of damage or loss caused by failing to comply with this condition.11. The Pump must be connected to a suitable circuit with an integral RCD (safety switch) in the circuit breaker. All warranty is void if this instruction is not followed.12. RIGHT TO INSPECT: We reserve the right to inspect the product and installation, prior to accepting any warranty claim. We may inspect by use of drone technology, with propertyowners permission. We also reserve the right to request and require photographs or video evidence in lieu of physical inspection, at our sole discretion. Refusal of inspection cancels allwarranty and liability.13. This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void by Australian Law does not void the remainingconditions, which shall stand unaltered.14. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, and the fault is due to a manufacturing defect or product failure not caused byimproper installation, improper use or lack of maintenance, return the faulty appliance to the original place of purchase with proof of purchase for replacement or refund. Alternatively youcan mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email to csv@ascento.com.au with copy of your purchase receipt, a description of the problem, and your name and addressand phone number - we will review your request and send you a replacement directly if we accept your warranty claim. Or call us on 1800 807 604 with the above information; however wewill always require a copy of your purchase receipt. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion. Do not send the product to usunless we ask you to do so.WARNING!!!! SAFETY FIRST – TAKE PRECAUTIONS!!!* Before servicing a pump, always shut off the power supply and then make sure you are not standing in water and thatthere is no risk of electrical shock.* If the pump is direct-wired to the electrical circuit, contact your qualified licensed electrician to disconnect if required.* IMPORTANT NOTICE TO OWNER AND INSTALLER – SERVICER: Any replacement parts including the BackupValves, Pump Controller and the Pump, MUST BE REPLACED WITH GENUINE PARTS or the system will malfunction.Manufactured by ASCENTO GROUP AUSTRALIA 37 Export St, Lytton, QLD 4178P: 1800 807 604 E: sales@ascento.com.au

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