26fiinstallationFire will notstart or startsslowlyThe combustion air controlis closed, or insufficientcombustion air is reachingthe fire.Ensure that the air control is openand that the air inlet is free fromdebris. If necessary crack open thefireplace door until the fire is started.Wet or insufficient kindlingwas used to try to start thefireUse drier kindling and paper ifnecessary to start the fire. The initialburn helps to warm the chimney andestablish a proper draft.Trying to burn wet “fuel”wood will slow down thestartUse drier “fuel” wood for the fire, andallow more air space to start the fire.Wood should have a moisture contentof 15-20% for best results. Use morekindling to dry the “fuel” wood.A negative air pressurein the home which canreverse or impede thenatural flow of flue gasses.Crack open a door or window, andturn off all exhaust devices. Typicallyincreasing chimney height will help toincrease fireplace draw.A dirty or blocked chimneyor blocked air inlets canreverse or impede thenatural flow of flue gasses.Inspect the chimney and fireplacefor buildup or blockage and asnecessary have the chimney andfireplace cleaned.Dirty GlassThe air control may havebeen closed to soon,slowing down the burn ofthe fire, which will allowdeposits to stick to theglassLeave the air control open longer, atleast 10-15 minutes every time youinsert fresh wood, to ensure the firehas reached optimum temperatureand properly established a draft.Burning wet wood will slowthe burn of the fire, producemore smoke, and allowunburned fuel to stick tothe glass.Use drier wood for the fire. Woodshould have a moisture content of 15-20% for best results.A dirty chimney, or animproperly sized orinstalled vent, will impedethe flow of flue gassesslowing down the fire andallowing unburned fuel tostick to the glass.Inspect the chimney for buildup orblockage and to ensure that theproper size and configuration ofventing was installed (refer to theUnit’s manual) and as necessaryhave the chimney cleaned, repaired,or replaced.An inadequate supply ofcombustion air will slow theburn and allow deposits tostick to the glass.Ensure that air intakes are cleanand clear of any debris. It may benecessary to install an outside air kitto provide adequate air supply.Worn gaskets will changethe airflow of the fireplaceand can allow deposits tostick to the glass.Inspect and replace any worn gasketsto ensure proper airflow patternswithin the unit.Symptom Possible Cause SolutionFire burningtoo fastThe door may have beenleft open, or the door latchmay need adjustment.Ensure that the door is properlyclosed and that when latched thatthe latch holds the door closed. Ifnecessary adjust the latch (refer tothe manual).Worn gaskets and/or animproperly installed ashplug (freestanding units)will change the airflowof the fireplace and canincrease the speed of theburn by bypassing the aircontrol system.Inspect and replace any worn gasketsto ensure proper airflow patternswithin the unit. Remove ash plug andclean the plug and surrounding area,then re-seat the plug into the bottomof the stove.The air control may havebeen left open, allowing thefire to burn fasterOnce the fireplace has reachedoptimum temperature, adjust theprimary air control to maintainoptimum burn.Soft, rotten and extremelydry wood will burn quickly.As much as possible use a dense andseasoned wood, preferably at 15-20% moisture content. If necessarymix newer, less seasoned wood withfuel that may be burning too fast.An overly tall chimney maycreate an excessive draft,which will increase thespeed of the burn.Although stove pipe dampers arenot recommended in today’s EPACertified units, it is possible to installa chimney damper in the pipe at aheight of 18” above the flue of theunit. This will restrict the flue gassesand help decrease the speed of theburn.CAUTIONIf the body of your unit starts to glow, you are overfiringthe unit. STOP loading fuel immediately and close thedraft control until the glow has completely subsided.Symptom Possible Cause SolutionTROUBLE SHOOTING