Saeco INCANTO HD8918 User Manual

Also see for Incanto HD8911: Instruction manual Manual User manual User manual Manual

TroubleshootingThis chapter summarizes the most common problems you could encounterwith the machine. If you are unable to solve the problem with theinformation below, visit www.saeco.com/care for a list of frequently askedquestions or contact the Consumer Care Center in your country.Problem Cause SolutionThe machine does notswitch on.The machine is disconnectedor the main switch is in the 'off'position (0).Check if the mains cord is insertedcorrectly.Make sure the main switch is set to 'on'position (I).The machine is in DEMOmode.You pressed the standbybutton for more than 8seconds.Switch the machine off and then onagain with the main switch on the backof the machine.The drip tray fills upquickly.This is normal. The machineuses water to rinse the internalcircuit and brew group. Somewater flows through theinternal system directly into thedrip tray.Empty the drip tray when the 'drip trayfull' indicator pops up through the driptray cover.Place a cup under the dispensing spoutto collect rinsing water.The 'coffee groundscontainer full' iconremains displayed.You emptied the coffeegrounds container while themachine was switched off.Always empty the coffee groundscontainer while the machine is switchedon. If you empty the coffee groundscontainer when the machine is switchedoff, the coffee cycle counter is not reset.In that case, the 'empty coffee groundscontainer' message stays on the displayeven though the container is not full.You placed back the coffeegrounds container too fast.Do not place back the coffee groundscontainer until the display messageprompts you to put it back.I cannot remove the brewgroup.The brew group is not in thecorrect position.Close the service door. Switch themachine off and back on again. Wait forthe 'machine ready' screen to appearand then remove the brew group.You have not removed thecoffee grounds container.Remove the coffee grounds containerbefore you remove the brew group.I cannot insert the brewgroup.The brew group is not in thecorrect position.You did not put the brew group in thecorrect position before placing it back.Make sure that the lever is in contactwith the base of the brew group and thatthe hook of the brew group is in thecorrect position.25English