Problem Cause SolutionThe 'coffee groundscontainer full' iconremains displayed.You emptied the coffeegrounds container while themachine was switched off.Always empty the coffee groundscontainer while the machine is switchedon. If you empty the coffee groundscontainer when the machine is switchedoff, the coffee cycle counter is not reset.In that case, the 'empty coffee groundscontainer' message stays on the displayeven though the container is not full.You placed back the coffeegrounds container too fast.Do not place back the coffee groundscontainer until the display messageprompts you to put it back.I cannot remove the brewgroup.The brew group is not in thecorrect position.Close the service door. Switch themachine off and back on again. Wait forthe 'machine ready' screen to appearand then remove the brew group.You have not removed thecoffee grounds container.Remove the coffee grounds containerbefore you remove the brew group.I cannot insert the brewgroup.The brew group is not in thecorrect position.You did not put the brew group in thecorrect position before placing it back.Make sure that the lever is in contactwith the base of the brew group and thatthe hook of the brew group is in thecorrect position.Reset the machine in the following way:place the drip tray and the coffeegrounds container back. Leave the brewgroup out. Close the service door andswitch the machine on and off. Then tryto reinsert the brew group.The machine is still in thedescaling procedure.You cannot remove the brew groupwhen the descaling procedure is active.First complete the descaling processand then remove the brew group.The coffee has too littlecrema or is watery.The grinder is set to a toocoarse setting.Adjust the grinder to a finer setting.The coffee blend is not thecorrect one.Change the coffee blend.The machine is performing itsself-adjustment procedure.Brew a few cups of coffee.The brew group is dirty. Clean the brew group.Coffee is leaking from thecoffee dispensing spout.The coffee dispensing spout isclogged.Clean the coffee dispensing spout andits holes with a pipe cleaner.The coffee exit duct is clogged. Clean the coffee exit duct.25English