32 trOuBleshOOting - safetY rulesPrOBleMs causes sOlutiOnsThe machine does not turn on. The machine is not connected to thepower source.Connect the machine to the power source.The plug has not been plugged into theback of the machine.Insert the plug into the machine’s powersocket.Hot water or steam is not dispensed. The hole of the hot water/steam wandis clogged.Clean the hole of the hot water/steam wandusing a pin.Coffee has little crema. The coffee blend is unsuitable or coffeeis not freshly roasted.Change coffee blend.The SBS dial is turned towards the left. Turn the SBS dial to the right.The brew group does not come out. The brew group is out of place. Turn the machine on. Close the service door.The brew group is automatically placed in thecorrect position.The dregdrawer is inserted. Remove the dregdrawer first, then the brewgroup.The machine grinds the coffee beansbut no coffee comes out.(see note)The water tank is empty. Fill the water tank and prime the circuit again.The brew group is dirty. Clean the brew group.Rare event that occurs when themachine is automatically adjusting thedose.Brew a few coffees as described in themanual.The coffee is too weak.(see note)Rare event that occurs when themachine is automatically adjusting thedose.Brew a few coffees as described in themanual.Coffee is brewed slowly.(see note)The coffee grind is too fine. Adjust the grinder to a coarse grind (seepage 12).The brew group is dirty. Clean the brew group.Coffee leaks out of the dispensinghead.The dispensing head is clogged. Clean the dispensing holes with a soft cloth.The machine grinds the coffee, butcoffee does not brew.The opti-dose adjustment is not at theoptimal setting.Change the opti-dose adjustment (see page 10).note: if dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must bebrewed in order to allow the machine to optimize the parameters.Please contact saeco or an authorized service center for any problems not covered in the above table or when thesuggested solutions do not solve the problem.aDDitiOnal infOrMatiOn fOr the cOrrect use Of the intenZa Water filterTo correctly use the Intenza water filter, please consider the following instructions:1. Store the Intenza water filter in a cool area in which the room temperature ranges from +1°C to +50°C (34°F to122°F). Do not store it in direct sunlight.2. Carefully read the operating instructions and the safety warnings provided with each filter.3. Keep the filter instructions together with the manual.4. These instructions integrate those contained in the manual, as they focus on the specific application of the filter inthe machine.