Saeco SUP0310 Operation And Maintenance Manual

Saeco SUP0310 Operation And Maintenance Manual Manual pdf 30 page image

30PROBLEMS CAUSES SOLUTIONSThe machine does not turn on. The machine is not connected to thepower source.Connect the machine to the power source.The plug has not been plugged into theback of the machine.Insert the plug into the machine’s powersocket.Machine in stand-by. Press the brew button to start the machine.Coffee is not hot enough. The cups are cold. Warm the cups with hot water.Hot water or steam is not dispensed. The hole of the steam wand is clogged. Clean the hole of the steam wand using a pin.Coffee has little crema. The coffee blend is unsuitable or coffeeis not freshly roasted.Change coffee blend.The machine takes a long time to warmup or the amount of water dispensedfrom the wand is too little.The machine circuit is obstructed bylimescale build-up.Descale the machine.The brew group does not come out. The brew group is out of place. Turn the machine on. Close the service door.The brew group is automatically placed in thecorrect position.Coffee grounds drawer is inserted. Remove the dregdrawer first, then the brewgroup.The machine grinds the coffee beans butno coffee comes out.(see note)Water tank is empty. Fill the water tank and prime the circuit again.Brew group is dirty. Clean the brew group.Circuit is not primed. Prime the circuit again by dispensing waterfrom the steam wand.Rare event that occurs when themachine is automatically adjusting thedose.Brew a few coffees as described in themanual.Knob to adjust the quantity of coffee percup is in wrong position.Turn the knob clockwise.The coffee is too weak.(see note)Rare event that occurs when themachine is automatically adjusting thedose.Brew a few coffees as described in themanual.Coffee is brewed slowly.(see note)Coffee is too fine. Change coffee blend.Circuit is not primed. Prime the circuit again by dispensing waterfrom the spout.Brew group dirty. Clean the brew group.Coffee leaks out of the dispensing head. Dispensing head is clogged. Clean the dispensing holes with a soft cloth.Brewing does not start. Coffee bean hopper cover is in wrongposition.Correctly place the cover on the coffee beanhopper and press it firmly.Note: If dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must bebrewed in order to allow the machine to optimize the parameters.Please contact the service center for any problems not covered in the above table or when the suggested solutionsdo not solve the problem.TROUBLESHOOTING