Samsung 5500 Series User Manual

Also see for 500 series 5: User manual User manual Quick start guide E-manual E-manual

IntermittentWi-Fi•Checkthedistancebetween the Modem/RouterandtheTV.Thedistance shouldnotexceed50ft(15.2m).• Verify that thereareno obstaclesbetween yourTVandthe Modem/Router.(Appliances,cordlessphones, stonewalls/fireplaces,etc.decreaseWi-Fistrength.)•Checkthecablethatconnects the Modem to theRouter(ifyou useaseparateModemandRouter) toseeif itisingood condition. If itisnot,replacethecable.• Connect theTVto your Modem/RouterusingaCAT7cable,andthen try toset upa wired networkconnection. (MENU) Network)NetworkSettings).•CheckNetworkStatus(MENU ) Network)NetworkStatus)toseeif theIPaddressisinvalid, forexample,169.x.x.x. If itis,callyourISPto get avalidIPaddress, andthenaskthem tocheckthe connectionbetween your ModemandRouter andthe connection between the Modem IRouterandthe Internet.• Ifyouseeavalid Macaddress,callyourISPandaskthem toresetyour network circuit tore- register theMacaddressesof your new Modem/RouterandtheTV.Netflixproblems• Verify that your Modem/Routerisnomore than50ft(15.2m)awayfrom theTV.•ChangetheDNSto 8.8 .8.8.SelectMENU) Network)NetworkStatus)DNSServer)SelectManually) DNS)enter 8.8.8.8 )OK• Verify that theESNfor Netflixisvalid.(GotoMENU) Support)ContactSamsung)ResetNetflixbyselecting MENU)SmartHub)Smart HubReset.Smart HubErrorMessages• Verify that the distance between theTV andthe Modem/Routerdoesnotexceed50ft(15.2m).• Verify that theTVisconnected to the networkbychecking theNetworkStatus(MENU) Network)NetworkStatus).•ResetSmartHubbyselect ingthe MENU)SmartHub)SmartHub Reset.• Update theTV'ssoftware(MENU>Support)Software Update).• Wait 2 to 3daysfor theissuetoresolveitself.