Samsung 6840 User Manual

IntermittentWi-Fi• Check the distance between the Modem/Router and the TV. The distance shouldnotexceed50ft(15.2m).• Verifythatthere are no obstacles between your TV and the Modem/Router.(Appliances, cordless phones, stone walls/fireplaces, etc. decrease Wi-Fi strength.)• Check the cablethatconnects the Modemtothe Router (if youusea separate Modem and Router)toseeif itisin good condition.Ifitisnot, replace the cable.• Connect the TVtoyour Modem/Router using aCAT7 cable, and then trytoset up a wired networkconnection. (MENU> Network>NetworkSettings).• CheckNetworkStatus(MENU>Network>NetworkStatus)toseeiftheIPaddressisinvalid, for example,169.x.x.x. Ifitis,call yourISPto geta validIPaddress. and thenaskthemtocheck the connectionbetween your Modem and Router and the connection between the Modem I Router and the Internet.• If youseea valid Mac address, call yourISPandaskthemtoreset your network circuittore-register theMac addressesofyournewModem/Router and theTV.Netflixproblems• Verifythatyour Modem/Routerisno more than50ft(15.2 m) away from theTV.• Change theDNSto8 .8.8.8 . Select MENU> Network>NetworkStatus>DNSServer>SelectManually>DNS) enter 8.8.8 .8 )OK• VerifythattheESNforNetflixisvalid. (GotoMENU> Support)ContactSamsung)Reset Netflix by selecting MENU>SmartHub>Smart HubReset.Smart HubErrorMessages• Verifythatthe distance between the TV and the Modem/Router does not exceed50ft(15.2 m).• Verifythatthe TVisconnectedtothe networkbycheckingtheNetworkStatus(MENU> Network>NetworkStatus).• Reset Smart Hub by selecting the MENU>SmartHub>SmartHubReset.• Update the TV's software (MENU>Support> Software Update).• Wait 2to3 daysforthe issue to resolve itself.