T R O U B L E S H O O T I N GEnglish - 60C h a p t e r F i v eIf the TV seems to have a problem, first try this list of possible problems and solutions. Ifnone of these troubleshooting tips apply, then call your nearest Samsung authorizedservice center.Identifying ProblemsProblem Possible SolutionPoor picture. Try another channel.Adjust the antenna.Check all wire connections.Poor sound quality. Try another channel.Adjust the antenna.No picture or sound. Try another channel.Press the SOURCE button.Make sure the TV is plugged in.Check the antenna connections.Make sure the MUTE button is off.No color, wrong colors or tints. Make sure the program is broadcast in color.Adjust the picture settings.Picture rolls vertically. Adjust the antenna.Check all wire connections.If you are using a VCR, check the tracking.The TV operates erratically. Unplug the TV for 30 seconds, then try operating itagain.Your remote control does not Press the TV/DTV button to put your remote controloperate your TV. in the “TV” mode.Make sure the remote has batteries.Check that the “+” and “-” ends of the batteries areinserted correctly.Check that the batteries are drained.The TV won’t turn on. Make sure the wall outlet is working.Make sure the TV is plugged in.Make sure the remote has batteries.Digital broadcasting screen Please check the digital signal strength and inputproblem antenna.The visual qualities of digital The visual qualities of digital channels may varychannels vary. depending on the original production method (analogor digital).➔ If the original production method is digital:High visual quality program.➔ If the original production method is analog:The digital program displayed on the screen isoriginally an analog program which has beenconverted to digital. The visual quality is of an SDgrade.Although the TV caption shows The HD caption that appears when switching channelsHD,the visual quality is not or when pressing the Information button on thesatisfactory. remote control means the selected channel is a digitalchannel. If the broadcasting station converts ananalog signal into digital and transmits the signal, thevisual quality may not be perfect.