Samsung CLX 6210FX - Color Laser - All-in-One Admin Manual

Also see for CLP 610ND - Color Laser Printer: User guide Driver manual Driver guide Specifications User guide

Contents

Troubleshooting_ 807.TroubleshootingThis chapter gives helpful information for what to do if you face an error.• Common errors• Understanding error codesCommon errorsCannot access SyncThru™ Admin 5 from a browser.User actions• Make sure that the URL and port number you type in the web browser are correct.• Check if your browser is supported by SyncThru™ Admin 5 .• Ask your administrator.Administrator actions• Check if SyncThru™ Admin 5 is running. If the server is not running, you need to restart the service. If the serviceis running, restart the system.• Check if you can access SyncThru™ Admin 5 from your host machine, where SyncThru™ Admin 5 is installed. Ifyou can access SyncThru™ Admin 5 from the host machine, but cannot access it from any remote machine, youmay have a network issue that is preventing communication between the browser and the SyncThru™ Admin 5host machine.- Ask your network administrator. You need to check your network policy, especially security issues.- Check the security settings, like the firewall, of the remote machine. If the port number of SyncThru™ Admin 5‘sservice is blocked by your network manager or firewall, you may have this problem.- If you have unchecked the firewall configuration at the installation time, you may face this problem. Check thefirewall settings. By default, SyncThru™ Admin 5 will configure the firewall exceptions automatically unless youchange the setting.Cannot find some network-connected devicesAdministrator actions• Make sure that the specified devices are turned on.- From the Windows Start menu, select Run and type in cmd. A window appears. Then, type in ping and thespecified IP address to confirm network connectivity.• The devices might have a network communication problem. Check the network configuration of the specifieddevices, such as a protocol status.- Check SNMP community names. Verify that SNMP GET community names contain public.• If you know the IP addresses of the devices that you want to find, you can add the devices using the buttonlocated in the Device List.• If you used Broadcast discovery method,- Run the discovery when there is less network traffic. If your network is busy, SyncThru™ Admin 5 might notdiscover some devices.- Try another discovery method, IP Range or CSV Import method. If some devices are not on the same subnet,Broadcast discovery might not find them.• If you used SLP discovery method,- Make sure that the devices support multicast broadcasts. If the devices do not, try another discovery method.- Check whether the router is multicast-enabled or not. If the router is not enabled, the multicast packet does not goout of the router. You need to ask the network administrator to enable the multicast on the router.• If you used IP Range discovery method,- Check if the IP Range for the discovery reflects the network that is being scanned. Your network monitoringsystem might consider the discovery as being an attack to your network. If so, contact and inform your networkadministrator when running this discovery.- If SyncThru™ Admin 5 still cannot find the devices, the devices might have a network communication problem.Check the network configuration of the specified devices, such as a protocol status.