Troubleshooting 103TroubleshootingIf you have trouble with your device, try these proceduresbefore you contact a service professional.When you turn on your device or while you areusing the device, it prompts you to enter one ofthe following codes:Message Try this to solve the problem:PasswordWhen the phone lock feature is enabled,you must enter the password you set forthe device.PINWhen using the device for the first time orwhen the PIN requirement is enabled, youmust enter the PIN supplied with the SIMor USIM card. You can disable this featureby using the SIM PIN menu.Message Try this to solve the problem:PUKYour SIM or USIM card is blocked, usuallyas a result of entering your PIN incorrectlyseveral times. You must enter the PUKsupplied by your service provider.PIN2When you access a menu requiring thePIN2, you must enter the PIN2 suppliedwith the SIM or USIM card. For details,contact your service provider.Your device does not show a signal (no barsnext to the network icon)When you are in areas with weak signals or poor•reception, you may lose reception. Move to another areaand try again.You cannot access some options without a subscription.•Contact your service provider for more details.
