| 34 EnglishAppendixSymptom Check/RemedyDolby Digital 5.1 CHSurround Sound is notproduced.• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH SurroundSound is produced only if the disc is recorded with 5.1 channel sound.• Is the audio language correctly set to Dolby Digital 5.1-CH in the informationdisplay?The remote control doesnot work.• Are you operating the remote within its operational range and within the properangle relative to the sensor?• Are the batteries drained?• The disc is rotating butno picture is produced.• Picture quality is poorand picture is shaking.• Is the TV power on?• Are the video cables connected properly?• Is the disc dirty or damaged?• A poorly manufactured disc may not be playable.Audio language andsubtitles do not work.• Audio language and subtitles will not work if the disc does not contain them.The menu screen doesnot appear even when themenu function is selected.• Are you using a disc that does not contain menus?The aspect ratio cannot bechanged.• You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only. Refer tothe Blu-ray Disc jacket and then select the appropriate function.The product is notworking.• Press and hold the remote control's 5 button for 5 seconds in NO DISC mode.This will reset the unit.- Using the RESET function will erase all stored settings.Do not use this unless necessary.You have forgotten therating level password.• With no disc in the product, press and hold the product's 5 button for longerthan 5 seconds. INIT appears on the display and all settings will return to thedefault values.Then, press the POWER button.- Using the RESET function will erase all stored settings.Do not use this unless necessary.Can't receive radiobroadcasts.• Is the antenna connected properly?• If the antenna's input signal is weak, install an external FM antenna in an area withgood reception.While listening to TV audiothrough the Product, nosound is heard.• If the OPEN/CLOSE ^ button is pressed while listening to TV audio using theD. IN or AUX functions, the Blu-ray/DVD disc functions are turned on and the TVaudio is muted."Not Available" appearson screen.• The features or action cannot be completed at this time because:1. The Blu-ray/DVD disc's software restricts it.2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)3. The feature is not available at the moment.4. You’ve requested a title or chapter number or search time that is out of range.If the HDMI output isset to a resolution yourTV cannot support (forexample, 1080p), you maynot see a picture on yourTV.• Press and hold the 5 button on front panel for more than 5 seconds with no discinserted. All settings will revert to the factory settings.