English 35 |07 AppendixSymptom Check/RemedyNo HDMI output. • Check the connection between the TV and the HDMI jack of the product.• Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution.Abnormal HDMI outputscreen.• If random noise appears on the screen, it means that TV does not support HDCP(High-bandwidth Digital Content Protection).DLNA functionI can see folders sharedthrough DLNA, but Icannot see the files.• DLNA shows only files corresponding to the Photo, Music, and Movie files. Filesthat do not correspond to these categories may not be displayed.Video is playedintermittently.• Check if the network is stable.• Check if the network cable is properly connected and if the network is notoverloaded.The DLNA connectionbetween the TV and PC isunstable.• IP addresses under the same subnetwork should be unique, otherwise IP collisioncan results in such a phenomenon.• Check if you have a firewall enabled.If so, disable the firewall function.BD-LIVEI cannot connect to theBD-LIVE server.• Test whether the network connection is active by using the Network Statusfunction.• Check whether a USB memory device is connected to the product.• The memory device must have at least 1GB of free space to accommodate theBD-LIVE service.You can check the available size in BD Data Management. (See page 30)• See if the BD-LIVE Internet Connection option is set to Allow(All).• If all above fails, contact the contents provider or update to the latest firmware.When using the BD-LIVEservice, an error occurs.• The USB memory device must have at least 1GB of free space to accommodate theBD-LIVE service.You can check the available size in BD Data Management. (See page 30 )| NOTES | When the factory default settings are restored, all stored user BD data is deleted.