21English03 Basic FeaturesSupport MenuMEnUO m → support → EnTEREself DiagnosisPicture Test■ : Use to check for picture problems. If theproblem continues to occur, check the Color pattern.Yes: If the test pattern does not appear or there isnoise in the test pattern, select Yes. There may be aproblem with the TV. Contact Samsung’s Call Center forassistance (1-800-SAMSUNG).no: If the test pattern is properly displayed, select No.There may be a problem with your external equipment.Please check your connections. If the problem persists,refer to the external device’s user manual.sound Test■ : Use the built-in melody sound to check forsound problems.If you hear no sound from the TV’s speakers,✎ before performing the sound test, make surespeaker select is set to TV speaker in thesound menu.The melody will be heard during the test even if✎ speaker select is set to External speaker or thesound is muted by pressing the MUTE button.Yes: If you can hear sound only from one speaker or notat all during the sound test, select Yes. There may be aproblem with the TV. Contact Samsung’s Call Center forassistance (1-800-SAMSUNG).no: If you can hear sound from the speakers, select No.There may be a problem with your external equipment.Please check your connections. If the problem persists,refer to the external device’s user manual.signal Information■ : (Digital channels only) An HDchannel’s reception quality is either perfect or thechannels are unavailable. Adjust your antenna toincrease signal strength.Troubleshooting■ : If the TV seems to have a problem,refer to this description.If none of these troubleshooting tips apply, contact✎ the Samsung customer service center.software Upgradesoftware Upgrade can be performed by downloading thelatest firmware from samsung.com to a USB memory device.Current Version - the software already installed in the TV.Software is represented as ‘Year/Month/Day_Version’.✎Installing the latest VersionBy UsB■ : Inserta USB drivecontaining thefirmware upgradefile, downloadedfrom www.samsung.com, into the TV.Please be careful not to disconnect the power or removethe USB drive until upgrades are complete. The TV willbe turned off and on automatically after completing thefirmware upgrade. When software is upgraded, videoand audio settings you have made will return to theirdefault settings. We advise you to write down yoursettings so that you can easily reset them after theupgrade.Alternative software■ (Not available)hD Connection guideRefer to this information when connecting external devicesto the TV.Contact samsungView this information when your TV does not work properlyor when you want to upgrade the software. You can findinformation regarding our call centers and how to downloadproducts and software.Software UpgradeU Move E Enter R ReturnBy USB ►Alternative SoftwareCurrent Version 2010/06/18/_000001TV Rear PanelUSB Drive