9.1 <Troubleshooting>9 TroubleshootingThis chapter provides helpful information for what to do if you encounteran error while using your printer.This chapter includes:• Clearing paper jams• Troubleshooting checklist• Solving general printing problems• Solving print quality problems• Common Windows problems• Common PostScript problems• Common Linux problems• Common Macintosh problemsClearing paper jamsWhen a paper jam occurs, the Error LED lights orange. Open and closethe front cover. The jammed paper automatically exits the printer.In the paper feed areaIn the tray 11 Pull the tray 1 open.Note• When removing paper that is jammed in the printer, if possiblealways pull the paper in the direction that it normally moves soas not to damage internal components. Always pull firmly andevenly; do not jerk the paper. If the paper tears, ensure that allfragments of paper are removed; otherwise a jam will occuragain.2 Remove the jammed paper by gently pulling it straight out. Makesure that all of the paper is properly aligned in the tray 1.If the paper does not move when you pull, or if you do not see thepaper in this area, check the fuser area around the tonercartridge. See page 9.2.3 Insert the tray 1 into the printer until it snaps into place. Printingautomatically resumes.In the optional tray 21 Pull the optional tray 2 open.2 Remove the jammed paper from the printer.If the paper does not move when you pull, or if you do not see thepaper in this area, stop and go to step 3.3 Pull the tray 1 half.
