206Appendix > Before contacting a service centerSituation Suggested remediesThe memory card hasan error Turn off the camera, and then turn it on again. Remove the memory card, and then insert itagain. Format the memory card.See “Cautions when using memory cards“ formore details. (p. 193)Your computer doesnot recognize anSDXC or UHS-I/UHS-IImemory cardSDXC memory cards use the exFAT file system.To use SDXC memory cards or UHS-I/UHS-IImemory cards that are formatted with the exFATfile system on a Windows XP computer, downloadand update the exFAT file system driver from theMicrosoft website.Your TV or computercannot display photosand videos that arestored on an SDXC orUHS-I/UHS-II memorycardSDXC memory cards use the exFAT file system.To use SDXC memory cards or UHS-I/UHS-IImemory cards that are formatted with the exFATfile system, ensure that the external device iscompatible with the exFAT file system beforeconnecting the camera to the device.Cannot display filesIf you change the name of a file, your camera maynot play the file (the name of the file should meetthe DCF standard). If you encounter this situation,display files on your computer.Situation Suggested remediesThe photo is blurry Ensure that the focus option you set is suitablefor the kind of shot you are capturing. Use a tripod to prevent your camera fromshaking. Ensure that the lens is clean. If not, clean thelens. (p. 187)The colors in thephoto do not matchthe actual sceneAn incorrect White Balance can create unrealisticcolor. Select the proper White Balance option tosuit the light source. (p. 91)The photo is toobright or too dark.Your photo is overexposed or underexposed. Adjust the aperture value or the shutter speed. Adjust the ISO sensitivity. (p. 89) Turn the flash off or on. (p. 112) Adjust the exposure value. (p. 122)Photos are distortedMinor distortion can occur when you use thiscamera with a wide angle lens that enablesshooting at a wide angle of view. This is normal,and is not a malfunction.Horizontal linesappear on the photoThis may occur when the subject is illuminatedby a fluorescent or mercury-vapor light source.Select a slow shutter speed.
