99FAQPlease check the following if the USB connection malfunctions. Case 6 When I open the Device Manager (by clicking Start(Settings) Control Panel (Performance and Main-tenance) System (Hardware) Device Manager),there are Unknown Devices or Other Devices entrieswith a yellow question mark(?) beside them or deviceswith an exclamation mark(!) beside them. Right-click on the entry with the question (?) or exclamation(!) mark and select "Remove". Restart the PC and connectthe camera again.Case 7 In some security programs (Norton Anti Virus, V3,etc.), the computer may not recognize the camera as aremovable disk. Stop the security programs and connect the camera tothe computer. Refer to the security program instructionsabout how to temporarily disable the program.Case 8 The camera is connected to the USB port located onthe front of the computer. When the camera is connected to the USB port locatedon the front of the computer, the computer may notrecognize the camera. Connect the camera to the USBport located on the back of the computer.Case 1 USB cable is not connected or it is not the suppliedUSB cable. Connect the supplied USB cable.Case 2 The camera is not recognized by your PC.Sometimes, the camera may appear under [UnknownDevices] in Device Manager. Turn off the camera, remove the USB cable, plug in theUSB cable again, and then turn on the camera.Case 3 There is an unexpected error during file transfer. Turn the camera power off and on again. Transfer thefile again.Case 4 When using the USB hub. There may be a problem in connecting the camera tothe PC through the USB hub if the PC and the hub arenot compatible. Wherever possible, connect the camerato the PC directly.Case 5 Are other USB cables connected to the PC? The camera may malfunction when it is connected tothe PC at the same time as another USB cable. In thiscase, disconnect the other USB cable, and connectonly one USB cable to the camera.