Samsung PS50C550G1W User Manual

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46 EnglishOther InformationIssues Solutions and ExplanationsNo Picture, No VideoThe TV won’t turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the TV.• Make sure the wall outlet is working.• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turnson, refer to “The remote control does not work” below.The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu (p. 19).• If your PC is connected to the TV, check your PC power settings.• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes ifthere is no signal.There is no picture/Video. • Check cable connections (remove and reconnect all cables connected to the TV and externaldevices).• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match theconnections to the TV input. For example, if an external device’s output is HDMI, it should be connectto an HDMI input on the TV.• Make sure your connected devices are powered on.• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.• Reboot the connected device by reconnecting the device’s power cable.RF(Cable/Antenna) ConnectionThe TV is not receiving all channels. • Make sure the Antenna cable is connected securely.• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7).• Verify the Antenna is positioned correctly.The picture is distorted: macroblock errorsmall block, dots, pixelization• Compression of video contents may cause picture distortion, especially with fast moving picturessuch as sports and action movies.• A low signal can cause picture distortion. This is not a TV issue.PC ConnectionA “Mode Not Supported” messageappears.• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV (p.23).“PC” is always shown on the source list,even if a PC is not connected.• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.The video is OK but there is no audio. • If you are using a HDMI connection, check the audio output setting on your PC.Network Connection (Depending on Models)The wireless network connection failed. • Samsung Wireless USB dongle is required to use a wireless network.• Make sure the Network Connection is set to Wireless (p. 26).• Make sure the TV is be connected to a wireless IP sharer (router).OthersThe picture won’t display in full screen. • HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)contents.• Black bars on the top and bottom will appear during movies that have aspect ratios different fromyour TV.• Adjust the picture size options on your external device or TV to full screen.The remote control does not work. • Replace the remote control batteries with the poles (+/–) in the right direction.• Clean the sensor’s transmission window on the remote.• Try pointing the remote directly at the TV from 5~6 feet away.The cable/set top box remote controldoesn’t turn the TV on or off, or adjust thevolume.• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set usermanual for the SAMSUNG TV code.A “Mode Not Supported” messageappears.• Check the supported resolution of the TV, and adjust the external device’s output resolutionaccordingly. Refer to the resolution settings on page 23 of this manual.