Samsung RF265B Series User Manual

Also see for RF265B Series: User manual

English 73TroubleshootingSamsung Smart HomeSymptom ActionCould not find“Samsung SmartHome” in the appmarket.• The Samsung Smart Home app is available for smartphonesthat run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.The Samsung SmartHome app fails tooperate.• The Samsung Smart Home app is available for applicablemodels only.• The old Samsung Smart Refrigerator app cannot connect withSamsung Smart Home models.The Samsung SmartHome app is installedbut is not connectedto my refrigerator.• You must log into your Samsung account to use the app.• Make sure that your router is operating normally.• If you have not connected your refrigerator to the SamsungSmart Home App after the app was installed, you must makeconnection using the device registration function of the app.Could not log into theapp.• You must log into your Samsung account to use the app.• If you don’t have a Samsung account, follow the app’sonscreen instructions to create one.An error messageappears when Itry to register myrefrigerator.• Easy Connection may fail due to the distance from youraccess point (AP) or electrical interference from thesurrounding environment. Wait a moment and try again.The SamsungSmart Home appis successfullyconnected to myrefrigerator but doesnot run.• Exit and restart the Samsung Smart Home app or disconnectand reconnect the router.• Unplug the power cord of the refrigerator, and then plug it inagain after 1 minute.Untitled-1 73 2017-02-08 12:16:34