Samsung RS6HA Series User Manual

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English 69TroubleshootingSmartThingsSymptom ActionCould not find“SmartThings” in theapp market.• The SmartThings app is designed for Android 8.0 or later, iOS12.0 or later, iPhone 6 or later, and is optimized for Samsungsmartphones (Galaxy S and Galaxy Note series).The SmartThings appfails to operate.• The SmartThings app is available for applicable models only.• The old Samsung Smart Refrigerator app cannot connect withSamsung Smart Home models.The SmartThings appis installed but isnot connected to myrefrigerator.• You must log into your Samsung account to use the app.• Make sure that your router is operating normally.• If you have not connected your refrigerator to theSmartThings App after the app was installed, you must makethe connection using the device registration function of theapp.Could not log into theapp.• You must log into your Samsung account to use the app.• If you don’t have a Samsung account, follow the app’sonscreen instructions to create one.An error messageappears when Itry to register myrefrigerator.• Easy Connection may fail due to the distance from youraccess point (AP) or electrical interference from thesurrounding environment. Wait a moment and try again.The SmartThingsapp is successfullyconnected to myrefrigerator but doesnot run.• Exit and restart the SmartThings app or disconnect andreconnect the router.• Unplug the power cord of the refrigerator, and then plug it inagain after 1 minute.Untitled-8 69 2021-05-27 3:16:09