Samsung S24D330H User Manual

Also see for S24D330H: User manual

28Troubleshooting GuideChapter 09Requirements Before Contacting SamsungCustomer Service Center― Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,contact Samsung Customer Service Center.Testing the ProductCheck if your product is operating normally by using the product test function.If the screen is turned off and the power indicator blinks even though the product is properly connectedto a PC, perform a self-diagnosis test.1 Power off both the PC and product.2 Disconnect the cables from the product.3 Power on the product.4 If the message Check Signal Cable appears, the product is working normally.― If the screen remains blank, check the PC system, video controller and cable.Checking the Resolution and FrequencyFor a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the messageNot Optimum Mode will appear for a short time.― The displayed resolution may vary, depending on the computer system settings and cables.Check the following.Installation issue (PC mode)The screen keeps switching on and off.Check the cable connection between the product and PC, and ensure the connectors are locked.Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connectedto the product and PC.The blank spaces found on the screen have nothing to do with the product.Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust thescreen size in the HDMI or DVI settings for the graphics card.If the graphics card settings menu does not have an option to adjust the screen size, update thegraphics card driver to the latest version.(Please contact the graphics card or computer manufacturer for further details about how to adjustthe screen settings.)Screen issueThe power LED is off. The screen will not switch on.Check that the power cable is connected properly.The message Check Signal Cable appears.Check that the cable is properly connected to the product.Check that the device connected to the product is powered on.