64 _TroubleshootingtroubleshootingThis chapter gives helpful information for what to do if you encounter an error.This chapter includes:• Tips for avoiding paper jams• Clearing document jams• Clearing paper jams• Understanding display messages• Solving other problemsTIPS FOR AVOIDING PAPER JAMSBy selecting the correct media types, most paper jams can be avoided.When a paper jam occurs, follow the steps outlined on page 64.• Follow the procedures on page 34. Ensure that the adjustable guidesare positioned correctly.• Do not overload the tray. Ensure that the paper level is below the papercapacity mark on the inside of the tray.• Do not remove paper from the tray while your machine is printing.• Flex, fan, and straighten paper before loading.• Do not use creased, damp, or highly curled paper.• Do not mix paper types in a tray.• Use only recommended print media. (See "Setting the paper size andtype" on page 36.)• Ensure that the recommended side of the print media is facing down inthe tray, or facing up in the manual tray.CLEARING DOCUMENT JAMSWhen an original jams while passing through the ADF, Document Jamappears on the display.Input Misfeed1. Remove any remaining pages from the ADF.2. Open the ADF cover.3. Rotate the bushing on the right end of the ADF roller toward the ADF (1)and remove the roller from the slot (2). Pull the document gently to theleft and out of the ADF.4. Align the left end of the ADF roller with the slot and push the right end ofthe ADF roller into the right slot (1). Rotate the bushing on the right endof the roller toward the document input tray (2).5. Close the ADF cover. Then load the removed page(s), if any, back intothe ADF.Exit misfeed1 ADF coverThis illustration may differ from your machine depending on itsmodel.To prevent document jams, use the scanner glass for thick, thin, ormixed paper-type originals.
