Solving Problems123Solving ProblemsIf you are experiencing problems with your phone, perform thefollowing simple checks before contacting a service professional.This may save you the time and expense of an unnecessary servicecall.When you switch your phone on, the following messages mayappear:Insert SIM Card♦Check that the SIM card is correctly installed.Phone Locked Enter Password♦The automatic locking function has been enabled. You must enterthe phone’s password before you can use the phone.Enter PIN♦You are using your phone for the first time. You must enter thePersonal Identification Number (PIN) supplied with the SIM card.♦The PIN Check feature is enabled. Every time the phone is switchedon, the PIN has to be entered. To disable this feature, use the PINCheck menu (Menu 9.5.1).Enter PUK♦The PIN code was entered incorrectly three times in successionand the phone is now blocked. Enter the PUK supplied by yourservice provider.“No service,” “Network failure” or “Not done”displays♦The network connection was lost. You may be in a weak signal area(in a tunnel or surrounded by buildings). Move and try again.♦You are trying to access an option for which you have not takenout a subscription with your service provider. Contact the serviceprovider for further details.
