Section 4: Safety Guidelines and Warranty Information4B: Manufacturer’s Warranty 198Question: I have connected all cables, supplied power to the DesktopHolder using the Travel Charger, and installed the required software, butI cannot perform a HotSync?Answer: If you plug your cradle into different physical USB ports or usedock/undocked configurations, your system could install a differentinstance of the i500 drivers on a different COM port. The COM port settingwill change based on the dock/undocked configuration. Click on theHotSync icon in the System Tray and select "Setup". Select the "Local"tab and click on the drop down arrow next to "Serial Port" to select thedesired COM port. Make sure that you have “Local USB” selected in theHotSync control panel as the type of connection and that “Local Serial”is not checked. The cable connects to your computer as a USB cable.To check your connection:1. Right click on the HotSync manager icon in the tool bar.2. If not selected, click on Local USB.3. Try the HotSync operation again.Question: When I perform a HotSync operation, none of my MicrosoftOutlook information is included?Answer: If you want to synchronize Contacts, To-Do-Lists, Memos andDateBook items between Microsoft Outlook and your i500, you mustinstall the PocketMirror software. Click the Install PocketMirror button tostart installing PocketMirror and follow the on screen instructions. Oncethe software is installed, perform the HotSync operation again.Question: I have PocketMirror installed, but I still cannot get myMicrosoft Outlook information to HotSync?Answer: Open Microsoft Outlook, click on the “View” drop down menu,and select “Folder List”. Locate and click on the PocketMirror folder.Delete the contents in this folder and then perform the HotSync operationagain.Fatal ErrorsQuestion: I am receiving “Fatal Errors” when using the i500?Answer: When you receive a fatal error message, it can sometimes becaused by information copied during a HotSync or other applications not
