Appendixes 138Situation Suggested remediesCannot turn on thecamera• Ensure that the battery is inserted.• Ensure that the battery is inserted correctly. (p. 23)• Charge the battery.The power turns offsuddenly• Charge the battery.• Your camera may be in Auto Power Off mode. (p. 126)• The camera may turn off to prevent the memory cardfrom being damaged due to an impact. Turn on yourcamera again.The camera is losingbattery power quickly• The battery may lose power more quickly in lowtemperatures (below 0 °C/32 °F). Keep the battery warmby putting it into your pocket.• Using the flash or recording videos depletes the batteryquickly. Recharge if needed.• Batteries are consumable parts that must be replacedover time. Get a new battery if the battery life isdiminishing quickly.Situation Suggested remediesCannot capturephotos• There is no space on the memory card. Deleteunnecessary files or insert a new card.• Format the memory card.• The memory card is defective. Get a new memory card.• Make sure that the camera is switched on.• Charge the battery.• Make sure that the battery is inserted correctly.The camera freezes Remove the battery and insert it again.The camera heats upWhile you use the camera, it may heat up. This isnormal and should not affect your camera’s lifespan orperformance.The flash does notwork• The flash option may be set to Off. (p. 61)• You cannot use the flash in some modes.Before contacting a service centerIf you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are stillhaving problems with your device, contact your local dealer or service center.When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
