Before contacting a service centerAppendixes 140Situation Suggested remediesThe TV does notdisplay your photos• Make sure that the camera is correctly connected to theTV with the A/V cable.• Make sure that your memory card contains photos.Your computer doesnot recognize yourcamera• Make sure that the USB cable is connected correctly.• Make sure that your camera is switched on.• Make sure that you are using a supported operatingsystem.Your computerdisconnects thecamera whiletransferring filesThe file transmission may be interrupted by staticelectricity. Disconnect the USB cable and connect it again.Your computercannot play videosVideos may not play on some video player programs.To play video files captured with your camera, use theMultimedia Viewer program that you can install with thei-Launcher program on your computer.Situation Suggested remediesi-Launcher is notfunctioning properly• End i-Launcher and restart the program.• Make sure that i-Launcher is set to On in the settingsmenu. (p. 124)• Depending on your Windows computer's specificationsand environment, the program may not launchautomatically. In this case, click Start → All Programs→ Samsung → i-Launcher → Samsung i-Launcher onyour computer. (For Windows 8, click Start → All apps→ Samsung i-Launcher.) Or, click Applications →Samsung → i-Launcher on your Mac OS computer.Your TV or computercannot displayphotos and videosthat are stored on amicroSDXC memorycard.microSDXC memory cards use the exFAT file system.Ensure that the external device is compatible with theexFAT file system before connecting the camera to thedevice.Your computer doesnot recognize amicroSDXC memorycard.microSDXC memory cards use the exFAT file system.To use microSDXC memory cards on a Windows XPcomputer, download and update the exFAT file systemdriver from the Microsoft website.
