Samsung UE40C5100QW User Manual

Also see for UE32C5100: User manual User manual User manual User manual

48 EnglishOther InformationIssues Solutions and ExplanationsThere is picture/Video. • Check cable connections (remove and reconnect all cables connected to the TV and externaldevices).• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match theconnections to the TV input. For example, if an external device’s output is HDMI, it should be connectto an HDMI input on the TV.• Make sure your connected devices are powered on.• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.RF(Cable/Antenna) ConnectionThe TV is not receiving all channels. • Make sure the Antenna cable is connected securely.• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7).• Verify the Antenna is positioned correctly.The picture is distorted: macro block errorsmall block, dots, pixelization• Compression of video contents may cause picture distortion, especially with fast moving picturessuch as sports and action movies.• A low signal can cause picture distortion. This is not a TV issue.PC ConnectionA “Mode Not Supported” messageappears.• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV (p.23).“PC” is always shown on the source list,even if a PC is not connected.• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.The video is OK but there is no audio. • If you are using a HDMI connection, check the audio output setting on your PC.Network Connection (Depending on Models)Wireless network connection failed. • Samsung Wireless USB dongle is required to use a wireless network.• Make sure the Network Connection is set to Wireless (p. 26).• Make sure the TV is be connected to a wireless IP sharer (router).OthersThe picture won’t display in full screen. • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)contents.• Black bars on the top and bottom will appear during movies that have aspect ratios different fromyour TV.• Adjust the picture size options on your external device or TV to full screen.The remote control does not work. • Replace the remote control batteries with the poles (+/–) in the right direction.• Clean the sensor’s transmission window on the remote.• Try pointing the remote directly at the TV from 5~6 feet away.The cable/set top box remote controldoesn’t turn the TV on or off, or adjust thevolume.• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set usermanual for the SAMSUNG TV code.A “Mode Not Supported” messageappears.• Check the supported resolution of the TV, and adjust the external device’s output resolutionaccordingly. Refer to the resolution settings on page 23 of this manual.There is a plastic smell from the TV. • This smell is normal and will dissipate over time.The TV Signal Information is unavailablein the Self Diagnostic Test menu.• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 22).The TV is tilted to the side. • Remove the base stand from the TV and reassemble it.There are difficulties assembling the standbase.• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, use amagnetized screw driver.The channel menu is greyed out.(unavailable)• The Channel menu is only available when the TV source is selected.Your settings are lost after 30 minutes orevery time the TV is turned off.• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Changethe settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure.Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initialsetup) → ENTERE (p. 7).You have intermittent loss of audio orvideo.• Check the cable connections and reconnect them.• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables areflexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90degree connectors.