17ENGLISH2. Connecting the SmartThings app to your productf Follow the instructions displayed on the SmartThings app to connect to your product.f For information on how to use the SmartThings app, select the How To menu on the app.• If a pop-up window saying that the Internet connection is unsure appears during connecting to your product, donot select it and continue to proceed with the connection.• If a pop-up window saying that the device is already registered appears during connecting to your product, getpermission using “REQUEST PERMISSION” from a user already connected to the product, or create a new accountusing “REGISTER MY ACCOUNT” to independently connect to the product.• If a Samsung account-related country error occurs during connecting to your product, log out of your currentSamsung account, log in to your previous Samsung account, and then delete all devices that have been connectedpreviously. Then, log in to your current Samsung account again, and then configure the settings.• If a failure message appears while adding a device, see “Setting up and connecting to a Wi-Fi access point usingyour smartphone” on page 15. The connection may fail temporarily due to an installation location problem of theaccess point or other problems.• If your Internet service provider permanently have registered the MAC address (a unique identification number) ofyour PC or modem, you may not be able to connect your product to the Internet. Contact your Internet serviceprovider and ask how to connect devices other than your PC (such as an air conditioner and an air purifier) to theInternet.NOTE